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关于哈德威克霍尔酒店的点评

4 out of 5
哈德威克霍尔酒店
Sedgefield, Stockton-on-Tees, England

点评

8.8

超赞

10 分 - 超赞。159 条好评，共有 278 条点评" "
8 分 - 还可以。82 条好评，共有 278 条点评" "
6 分 - 一般。23 条好评，共有 278 条点评" "
4 分 - 很差。9 条好评，共有 278 条点评" "
2 分 - 糟糕。5 条好评，共有 278 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.4/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Jamie

满意：住宿条件和设施
I give a 3 star rating in the facility area as the beds and pillows fealt like I was sleeping on building site materials. The bed was solid like what I’d imagine sleeping on a concrete block would be like and the pillows were like sand bags. So uncomfortable I hardly slept but that aside I couldn’t fault the place otherwise
2024 年 5 月入住 1 晚

4/10 很差

Teresa

与家人出行
不满意：客房舒适度，住宿条件和设施
Room was very cold one wall was wet with damp
2024 年 2 月入住 1 晚

10/10 超赞

Jon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed with my two daughters and sisters and brother and everything was perfect. They go above and beyond and in such an affable way. To make things special my girls has a special dessert made to suit their imagination and it really made things special. Beds are livable in as they are so cosy and the bathroom was larger then most London apartments and whole decor really modern and classic at the same time. Views from our window over the lake was phenomenal. We will be back.
2024 年 1 月入住 1 晚

10/10 超赞

Lisa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Joanne

2023 年 12 月入住 1 晚

10/10 超赞

Steven

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Christmas break
Had a fantastic 3 night stay over Christmas the room was large and spotless service was friendly and helpful The food in the grill house was superb and couldn’t be faulted My only complaint was Breakfast on Boxing Day was very poor so we didn’t bother the other 2 mornings we ate elsewhere Overall a excellent stay and we would certainly have no hesitation in returning
2023 年 12 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Jeffrey

2023 年 12 月入住 1 晚

10/10 超赞

Graham

满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Stephanie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Stephanie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Christmas party night
We all had amazong time at the tropican night foid was girgeous service was 10 out of 10 couldn t asked for anything else
2023 年 12 月入住 1 晚

10/10 超赞

Daniel

2023 年 12 月入住 1 晚

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Business trip
Comfortable and cosy rooms with friendly staff
2023 年 11 月入住 3 晚

8/10 还可以

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Over Night
Lovely room comfy bed and massive bathroom all you need really.
2023 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 2 晚

8/10 还可以

Tracey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was lovely, but uncomfortable warm for us. We were very disappointed that we did not get breakfast in with the price as we visit quite regularly and we always got breakfast which finished our stay off nicely.
2023 年 11 月入住 1 晚

6/10 一般

Yvonne

不满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel
We really enjoyed our stay here. We thought about booking an extra day just so we could stay in the comfortable bed. It was a great experience all around
2023 年 10 月入住 1 晚

10/10 超赞

Douglas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Pamela，Mount Pleasant

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property, excellent staff. We did have a problem with our original room which had a rather strange smell, this was quickly dealt with by the front desk staff and we were relocated to another room which was lovely. We had dinner at the hotel and the food was delicious, service good and staff friendly. I would stay here again if I was in the area.
2023 年 10 月入住 1 晚

8/10 还可以

Claire

与家人出行
满意：住宿条件和设施，清洁度
Lovely as always, lovely grounds, room, food. Beautiful views of the lake and nice to walk around. However, the old chap at breakfast snapped at our 13 year old son after he tried to take a plate that was being put in front of him. He was only trying to help and to be honest it was rude and unacceptable. Luckily my husband held his temper. He’s a good lad and didn’t deserve to be spoken to like that.
2023 年 10 月入住 1 晚

10/10 超赞

Reza

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay in a great country park. Good walks in the surrounding countryside and next to a golf course.
2023 年 9 月入住 1 晚

10/10 超赞

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Anabel

2023 年 9 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We stayed in the hotel for one night, the room was spotlessly clean, the bed was very comfortable, everyone was friendly and helpful and it is in a beautiful setting.
2023 年 9 月入住 1 晚

8/10 还可以

Amanda

满意：员工和服务
2023 年 9 月入住 2 晚

6/10 一般

Josephine

与配偶出行
满意：住宿条件和设施，员工和服务
不满意：服务设施
Had to call for help when the shower could not be turned off. Apparently, it was broken. Had a few spiders and cobwebs on the inside of each window. There were two long windows. Also had a big spider on the ceiling above the bed. The room was very small and neat. There were biscuits and milk laid out in the wardrobe for tea, but no tea bags, coffee or sugar. We spent one night. Staff were friendly.
2023 年 9 月入住 1 晚

10/10 超赞

Rachael

2023 年 9 月入住 1 晚

10/10 超赞

Neil

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Huge and gorgeous
Brilliant room soo large and really comfy. Bed was enormous and very comfy with everything you could need except a fridge which is a shame but nothing to worry about. A beautiful view of lake and monument on the hill. The bathroom as the main room was enormous with a huge rolltop bath 2 basins a huge , powerful walkin shower and seperate toilet. We ate in the grill and had the shared steak platter and it was really tasty. All in all we had a great night in a beautiful room with a great view and ate fantastic food and enjoyed drinks in the bar. Loved it and will be back asap.
2023 年 8 月入住 1 晚

8/10 还可以

Lyndsey

2023 年 8 月入住 1 晚

6/10 一般

Catherine

满意：员工和服务、住宿条件和设施、客房舒适度
20th anniversary stay at our wedding venue
We stay maybe once or twice a year and has always been faultless. However on this occasion we felt the room did not match what we thought we’d paid for (premier deluxe). We have stayed in much nicer rooms that aren’t as dated and small. The cleanliness of the room wasn’t on a par with what we’ve had in the past either. My husband pulled the sheet back to find dried blood stain on the mattress topper and the kettle and cups in the room were very dusty. Having said all this we will definitely return but will be requesting a different room in future. On a plus, we couldn’t fault the restaurant service and the food was fantastic as usual.
2023 年 8 月入住 1 晚

2/10 糟糕

Robert

商务旅客
满意：清洁度
不满意：员工和服务
The staff need a course in dealing with clients and treating them with a smile. They're not helpful. They seem to be here just for the job and not the customer. As a gold member of Expedia I thought I had the choice of upgrade .but the first room they put me in was a back room overlooking the roofs ?. On that day was a wedding .so this room not only had the fans going from the kitchen but later in the evening was a full blown disco going off right outside my bedroom window. At 9 45 pm I had to pack my bags and go to reception for a room exchange . I would have been better off sleeping in the car. This was a room I paid £100 per night for not including any meals.?. Get your lazy receptionists trained up.?
2023 年 8 月入住 1 晚

8/10 还可以

Luke

2023 年 8 月入住 3 晚

10/10 超赞

Reza

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very pleasant stay and the surrounding grounds were a delight to walk through.
2023 年 8 月入住 1 晚

10/10 超赞

Nicola

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic, beautiful stay
Fantastic stay. Comfy and quiet beds and shower big enough for 2
2023 年 8 月入住 1 晚

8/10 还可以

Terance

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A pleasant second visit
Our second stay here and was an another nice stay, staff were accommodating and helpful. Used the rib room restaurant for the first time this trip and enjoyed a really pleasant meal. Already booked again for November, but trying their Premier Room next time for comparison with their deluxe room.
2023 年 7 月入住 2 晚

10/10 超赞

Carol

2023 年 7 月入住 1 晚

10/10 超赞

Kevin

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The staff were all very helpful and friendly. The hotel itself was clean and set in beautiful surroundings. Our room was large and comfortable.
2023 年 7 月入住 1 晚

10/10 超赞

Gordon

满意：清洁度、员工和服务、住宿条件和设施
A good place to stay and not too far from Durham.
2023 年 6 月入住 2 晚

8/10 还可以

George

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚

10/10 超赞

R

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely welcome at reception, comfortable, great bathroom, bar staff excellent, cleaning very well done , beds comfortable and room warm and fresh.
2023 年 6 月入住 1 晚

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Minor hiccups but very comfortable and good value
Very enjoyable three night (Fri to Sun) long weekend stay. Lovely room with comfy bed and large bathroom. A slight criticism is that the maintenance was a bit lacking, e.g. broken power socket and loose toilet seat. Housekeeping was also not great, I gathered that this was because they were very busy with a wedding and a maid was off due ill due to a broken leg - stretching them to the limit. I enjoyed the breakfast - but the 10 am finish on the Sunday is a bit too early - I'm a late riser on a Sunday and love a Brunch! I wish we had had more time to walk around the lovely grounds. Overall, great value and recommended.
2023 年 6 月入住 3 晚

8/10 还可以

Amit

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

Jill

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

8/10 还可以

Karen

满意：清洁度
2023 年 6 月入住 1 晚

10/10 超赞

Neil

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
A lovely room and hotel would normally be enough but what made this special was an evening sat looking out over the lake an up to the folly. The restaurant made an easy enjoyable evening on site, fly by. Followed by coffee in the grounds. All perfect, price good and genuinely the largest fish and chips ever. Location perfect for touring or stopping over if heading North or South
2023 年 5 月入住 1 晚

8/10 还可以

Roger

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

8/10 还可以

Shamsah

2023 年 4 月入住 2 晚

10/10 超赞

p

满意：员工和服务，清洁度
2023 年 5 月入住 2 晚

10/10 超赞

Victoria

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚