2/10 糟糕
Prerak Satishbhai
与配偶出行
2024 年 1 月 26 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is horrible property. I booked it for 5 nights paid in full up front 2 days before. I went there at 12 PM check in time and the front desk guy says there is no room available at the moment to check in because he gave my room to someone unknowingly despite my booking. He offered me to stay in servent room. Which was a mess. Finally when I went back to chek in at 6 PM. i saw the room whcih was a mess, very unhygienic, dirty room. I checked out right away. I requested refund with expedia as I booked through them. Neither property nor expedia offered me refund.