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|Origin Airport||O'Hare Intl.|
|Destination Airport||Austin-Bergstrom Intl.|
|Airlines Serving||American Airlines, Delta, Frontier Airlines, JetBlue Airways, Spirit Airlines, United|
The overall cleanliness of our plane left much to be desired. The tray tables looked like they hadn't been cleaned in months. All three of our tray tables were absolutely filthy - each one had dried spills on them (coffee, juice) and one even had a large clump of dried chocolate cake or something similar stuck to it. There is no way this could have been missed, and it was obvious it had been there for quite some time. Really disgusting. One of the flight attendants said the cleaning staff used to clean the tray tables every evening (as they should!) but they no longer did it. I would suggest you review the cleaning staff standards. Thank you!!
I believe receiving all of the updates on baggage stressed me out, but when I got there it wasn’t an issue with my carry on. If they could get a baggage policy like United I would fly with them more, but a $50, $55, or $65 fee is too much.
Departed on time, and arrived early to the destination. More leg room and each seat has its own screen for entertainment.
The flight crew was the best I've seen in the last 10 years of flying, and I fly often.
Quick and easy. No obstacles or delays. No hassles.
I really appreciated the pilot informing the passengers of potential turbulence, how soon we were to arriving at our destination. Being kept informed of certain things during the flight, puts my mind at ease.
We were in group 9 loading but pleasantly surprised to find no problem with finding overhead space for our carryon luggage. Well done AA!
We were traveling with two children and the staff was very helpful, from check-in to flight attendants.
Awful landing, hit the runway very hard.