Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
4.0 Service & staff
2.5 Room comfort
2.0 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
a displeasent delightPosted Jul 26, 2013
Pros: remoteness...yet a 30 mins drive to Chiang Rai
Cons: The room quality was like most of Thailand - Pleasant from the window only
This is our 4th stay at the resort - only this time we tried the 1 bedroom pool villa - what as hame, it looked so good upon arrival - but the facilities of the room were a shame 1. all water outlets in our room, shower, bath, basin faucets poured dirty brown water - even after 30 mins continuous pour 2. The villa swimming pool was green, asked to clean, they clearly just scrubbed it, pour a lot of chlorine to mask the smell - and now we had murky green water 3. bamboo bed - snapped Clearly the resort is in need of maintenance - such a shame for a very nice place...prior We were offered another room - but i reminded the C.S.M that I specifically chose a pool villa for seclusion, If i wanted to share a pool with the rest of the resort, i would have chosen so at a lesser rate- The CSM offered to take care of us at dinner that night (a pleasant gesture i think for the inconvenience - later to find out it was put on our check out bill - lol )service in the restaurent was too prompt - the minute our entree was finished, no second later our main course arrived and so forth with desert - that was the last dinner we had there - I'll also add that the menu hasn't changed in the 3 years of visiting But they picked us up at every occasion and we had dinner in our private courtyard on the last night, so that was good - but had to pay for breakfast on the final morning, we had it @ 0930 - we were told 1000 was the last serving I can only imagined if i paid the resort website fare
for Otherby A verified traveler from New Zealand
An amazing experiencePosted Oct 28, 2010
After a doubtful start (on seeing our room - found it to be dark and a bit dank) - we had a magical time. We came to love the room - after accepting it was not a luxury hotel... the mountain views were breathtaking, food excellent, and staff very friendly. The garden and surroundings were very pretty too. Also enjoyed the pool. I would suggest some maintenance in the near future though... the rooms really need upgrading and the overgrowth around the bungalows needs containing. Some structural maintenance might not go amiss either. We hope this facility can receive upgrades as it is a unique place to visit.