My family and I checked were checked into the apartment room immediately upon arrival. Late at night about 10 pm, my wife turned on the basin tap at the kitchen area and water was flowing onto the floor. Call the reception and within minutes the service engineer responded and found the pipe was leaking. Within minutes the duty manger turned up and apologised and immediately offered and assisted to change us to another apartment room at a higher floor. The following morning, the duty manager checked with me for any further assistance to ensure we were enjoying our stay.
Jason from Singapore
This family-friendly aparthotel is located in Jakarta (Golden Triangle), close to General Soedirman, Orchid Garden Mall, and …More
The staff at the hotel were very obliging and made my stay very comfortable. The location was perfect for my work needs. The room was large and inviting as was the bathroom. My room was super clean and I loved the little extras [ie: chocolates and book marks with the hotel logo]. The room service was very accommodating - even when I asked for items which were off the menu and breakfast was a veritable feast at the buffet each morning.
I had a few treatments at the spa during my stay and they were wonderful!
I would definitely stay here again!
Natalie from Colorado
This luxury hotel is located in Jakarta (Golden Triangle), close to Ambassador Mall, Gelora Bung Karno Stadium, and Ciputra …More