Royal Sun Inn

We had 2.3 hours drive to Palm Springs and we were about to spend one night at royal sun inn in a king bad suite ,the bedroom wasn't clean and had bad smell the carpet was soaked with water,we called the reception and asked for a refound or to get another room...the lady from the reception told us that there is no avelible rooms and that we cannot get a refound, because of the fact that we came from such a distance we tried to keep calm and stay in that room.. We left the hotel for few hours to do shopping and at the moment we opened the door the smell from the carpet was even worst!! We called the reception again to tell them that it's impossible to stay in that room,they send the manager to our room to look at the water/smell problem, the manager was trying to locate the problem without any secces, he was starting to ask me if I got any thing to do with that problem(if I did it) it hert my feelings to be accused for that, he looked at me like I'm not wanted in his hotel and with an angry face he offered me a new room(after they told as that there is no other room available,we took our laggedg and follow him to the other room that wasn't a king bedroom, we antered the room and we saw that is a double queen bedroom and even worst smell than the old one!! We started to ask the manager why it is like that and he was so rude and looked at us as like bad persons,he told us that we can leave if we want but it was already late(5:00-6:00 pm) and we didn't had anywhere to go!!

We wanted to stay for 2 nights but it being a holiday and valentine weekend the price of the hotel increased so we decided one night is okay as we live close enough to come visit again. I am an early riser and my husband is not, the sink/vanity area is only 5 feet from the edge of the bed not inside with the shower and toilet so I had to wash my face and brush my teeth in semi dark (I turned on the bathroom light and kept the door open a crack) cause the light would have been to bright and I had to be a little more quiet. The hotel was booked with several baseball teams but it was pretty quiet. We were very close to the hike we wanted to do. The Mexican restaurant (El Mirasol?) is walking distance and the food is good and reasonably priced.

Location to downtown Palm Springs and airport was great. Hotel is quite old but clean. Only stayed one night on way to Palm Desert, but bed was comfortable (recommend more pillows) and the accomodations for the one night was fine. Quiet location and great that check out was noon instead of 10 or 11 am like most other hotels. Would stay again if in the area.

The pool and courtyard area was a real joy for our family. We BBQ'd on the grill twice and had fun in the sun. The Staff was accommodating and kind. The rooms were ok. 1 room was a tad hairy, and the showers were quite short and the temp went from hot to cold and was frustrating.

Hotel was not all that far from downtown Palm Springs and that was nice. The room was spacious and it came with a patio that had 2 chairs and a table that would be perfect for eating dinner. My view was of the mountains and that was nice.

Though this hotel is an older building, it is very clean and had a pool and spa. Great view of the mountain range. Quiet.

Cozy place, reason able prices, and close to everything. But, on a quiet street.

A major snowstorm had flights canceled across the country. Expedia called the Royal Sun hotel manager and asked to switch dates. Manager refused. Because of this I would never stay here again. Caliente Tropics hotel next door has been responsive to date changes in the past and the beds and pillows there are great. They will have all my future business.