Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Atlanta, GA

Gorgeous location; subpar accommodations

Posted May 1, 2015
The grounds of the resort are amazing. Beautiful beach, sparkling pools, plenty of chairs, accessible bars, lush palm trees and foliage. Now, for the other part. The generic liquor, the less than fresh food, outdated rooms, slow and limited wifi, and very pushy staff that try to sell you excursions. The AC broke in our first room so we had to switch rooms half way through our stay; pack everything up and relocate. The second room was an improvement, which made me realize the first room was the shottiest one there. The staff wasn't very accommodating. When I asked questions it was either they didn't know or they passed the buck and sent me to ask someone else. Lying on the beach my relaxation was interrupted, with no exaggeration, every 5 mins by peddlers trying to sell you hats, purses or jewelry. so overall, I can find another resort with an equally amazing beach.
Comment from Hotel Management
May 4, 2015 by Princess Hotels, Hotel Management
Dear Gina, We would like to thank you for taking the time to bring your observations to our attention since, it is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. I have read thoroughly your comments because they are very important for us as a responsible and professional hotel chain. On behalf of all our team, we would to extend our most sincere apologies for any difficulties you may have experience during your stay. For us it is very important the experience our guest have about their stay with us. I accept your feedbacks for continuous improvement in a future stay. Princess and its team are working very hard to improve our service on the daily basis. Best Regards Federico Espinal Gerente General Tropical Princess Beach Resort and Spa
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Mamajuana Sun and Fun Day and Night!!!

Posted Apr 30, 2015
Pros: Everything you need is there no worries!
Cons: Internet service and having enough towels for the room and pool
Location: Shopping nearby and tours available we went to monkey land it was fun except they need to warn you that if you have back problems don't go! Rough ride
We had a great time! The hotel workers work hard and are there to please you with whatever you need very polite and friendly! Hotel is beautiful, The food is good the only problem was the air in our room and that was taken care of, and the other is the Internet service which sometimes works and others doesn't but overall our experience was great! Thanks for an enjoyable time
Comment from Hotel Management
May 4, 2015 by Princess Hotels, Hotel Management
Dear Felicia, We want to thank you for choosing us as your holiday destination. We are very pleased to hear that our services and facilities met your expectations; we really appreciated your impressions in regards to our grounds and facilities. We appreciated your observation, which are taking into great consideration. Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our little paradise. Sincerely, Federico Espinal General Manager Tropical Princess Beach Resort and Spa
2 out of 5
by A verified travelerfrom Calgary, Alberta

Tropical Princess

Posted Apr 18, 2015
Pros: I didn't ..
Cons: S E R V I C E ! ! ! ! ! ! ! ! and FOOD
I found the staff to be very aloof - I had to ASK for face cloths for my room. I had to call and ask for my fridge to be stocked. the service at the buffet was terrible - I had to ALWAYS ask for water - ... and I even had to get my own coffee at times. They are in their own little world. The food was disappointing - the meats were dry and either the chicken was overcooked or undercooked. I just wasn't happy and I'm pretty easy going but when I've paid for all the services you would think they would 'value' you. The buffet was like a mess hall - too large for me and very impersonal. I hate to put all this in but it is true for me .. I would wander to the bar and the guys and gals were always busy doing something and I had to call to get their attention. It just wasn't the calibre that I am use to - I had much better service in Puerto Vallarta and will not go back to that hotel - sorry
Comment from Hotel Management
Apr 28, 2015 by Princess Hotels, Hotel Management
Dear Sue, We thank you for choosing Tropical Princess for your holidays and for sharing your experience with the online community and give us your feedback. I have read thoroughly your comments because they are very important for us as a responsible and professional hotel chain. On behalf of all our team, we would to extend our most sincere apologies for any difficulties you may have experience during your stay. For us it is very important the experience our guest have about their stay with us. I accept your feedback for continuous improvement in a future stay. Best Regards, Federico Espinal General Manager Tropical Princess
3 out of 5
by A verified travelerfrom New York

Posted Apr 16, 2015
Location: There is a casino nearby that the resort provide transportation
The food is ok, not great. It was repetitious. Sometimes they didn't have enough soap bars or room towels. They should do something about the placing of towels on the recliners by the pool and the beach. Some people leave these towels overnight or more, monopolizing the recliners. The evening shows are second rate. The grounds are nice and the beach is great. The personnel, with some exceptions, are courteous and helpful. There are too many aggressive sales people harassing you to sell you excursions and attractions.
Comment from Hotel Management
Apr 28, 2015 by Princess Hotels, Hotel Management
Dear Al, Thank you to take your time to write and share your review . Checking your words we can appreciate you didn’t have a pleasant stay in Tropical Princess and we couldn´t fill your expectation about our property. We try to keep our quality service to give you our best and we take all guest feedback very seriously. I would like to give you an honest apology for your inconvenient. Our main goal is the quality service and this is also a good value of our skills. Thank you very much again to give us your opinion. Cordially, Federico Espinal General Manager Tropical Princess
2 out of 5
by A verified traveler

Posted Apr 13, 2015
I was advised at the lobby to leave my luggage behind when came back to puck them up some one else took tmny bags. Waited for about 30 mins until they finally found them. Bed was hard as a rock.
Comment from Hotel Management
Apr 19, 2015 by PrincessHotels, Hotel Management
Dear Anonymous, Thank you for leaving your review from your recent stay at our hotel. We anticipate that you accept our apology for the inconveniences you've experienced while vacationing at our Tropical Princess. We most say that all luggage should be label with client’s room number to avoid confusion; Nevertheless, please know that your comment will reach Management to make sure that we improve in this matter. Once again, we apologize and hope that this experience does not deter you from visiting Princess Hotels in the future. Sincerely, Federico Espinal General Manager Tropical Princess Beach Resort & Spa
4 out of 5
Recommended
for Students
by A verified travelerfrom Honduras

Nice hotel, friendly staff.

Posted Apr 8, 2015
Pros: Food was excellent and the staff really friendly.
Cons: Alcoholic drinks
The room was OK, beds were really comfortable. The AC wasn't cool enough and TV was old. The liquor in the drinks felt cheap and was not good; the beer was good though. The night entertainment was good, the Lobby and Areito Distotec were the best places to be.
Comment from Hotel Management
Apr 19, 2015 by PrincessHotels, Hotel Management
Dear Enrique, We appreciate you having taken the time to comment from your recent stay at our Tropical Princess. It is quite comforting to know that you enjoyed your time here; we welcome all the compliments, and hope to have you for your next holiday. Regards, Federico Espinal General Manager Tropical Princess Beach Resort & Spa
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great property, poor management, mediocre service

Posted Mar 30, 2015
Pros: The beach, the pool area, the palm trees, and overall the design/layout of the resort.
Cons: Service, service,ervice Greater efficienties are needed, more attention to all things - big and small
The resort is laid out very nicely, on a great property. It has all the necessary makings of a wonderful place. What is lacking is some clear management of staff and direction towards excellent customer service. It is not acceptable to wait 15 minutes for you coffee to arrive at breakfast because they've run out of cups or to have to wait a while for a table to be cleared. No clean beach towels at 11 am - also not acceptable. There is an abundanace of staff, but poor management, no clear systems in place and ineffective planning and no oversight result in low efficienties all across the resort.
Comment from Hotel Management
Apr 2, 2015 by Princess Hotels, Hotel Management
Dear Izabella, Thank you for having taking the time to leave your review from your most recent stay at our Tropical Princess. We truly apologize that your stay with us was not what you have expected, please know that each criticism, compliment and recommendation will help us to move up standards, as well as review and to improve our services. All in all, we hope that this experience does not deter you from visiting Princess Hotels in the Future. Sincerely, Federico Espinal General Manager Tropical Princess Beach Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tristate

Nice hotel.. Great Beach on premises!

Posted Mar 28, 2015
Overall my stay was Great! Majority of the employees were amazing! Especially the buffet supervisor and his staff! They were amazing! Cleaning staff as well! The place was safe and I had a great time! Great Food and pools! Beach on Resort was great as well! The only thing that needs to be addressed are the lobby check in counter employees. Sometimes do not explain much or are undertrained! Also a few of the staff let me know they had drugs for sale! I think they were cooks, but it happened on several occasions! Very shady! Overall great place to get away and had everything I needed! Would def use this resort again!
Comment from Hotel Management
Apr 1, 2015 by Princess Hotels, Hotel Management
Dear Blank, Thank you for having taking the time to share your most recent stay at our Tropical Princess. First of all, we would like to apologize for the situation you’ve encountered with one of our staff members, and we assure you that this has already been escalated to our security department for further investigation. All in all, we appreciate the compliments towards our hotel food, and service, and we hope to see you on your next holiday. Kind Regards, Federico Espinal General Manager Tropical Princess Beach Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

nice resort

Posted Mar 21, 2015
Pros: Liked the overall experience, of the grounds, the beach, the food, and the personnel.
Cons: The rooms need upgraded, antiquated t.v.'s, hot water was warm at best,
Location: Location near North side, of resorts, which was a little distance from the airport. We did not stray from resort so can't report on things to do nearb
The grounds were beautiful. 3 great pools. The beach was fantastic! Food was also very good and the rooms were kept very clean!
Comment from Hotel Management
Mar 23, 2015 by Princess Hotels, Hotel Management
Dear Randy, Thank you very much for sharing your experience with other customers and the web community. There are no words to express my most sincere gratitude about your valuable and helpful comments about your recent stay in our hotel. We hope see you soon. Best Regards Federico Espinal General Manager Tropical Princess Beach Resorts and Spa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Wonderful 7 day vacation after a hard winter!

Posted Mar 14, 2015
Pros: The buildings are small, only 2floors, rooms very clean and comfortable, near the beach and pools, in a beautiful park.
Cons: I suggest the management invest in 2-3 computers available for the general public, in the lobby, since there is the only place to connect to internet.
Location: I took only one trip outside the resort which I enjoyed: the relaxing Spa Dr. Fish.
I enjoyed very much my vacation at Tropical Princess! The hotel is excellent situated in an amazing tropical park with beautiful plants, flowers, birds and animals. Stuff is very friendly and buffet has a nice variety of food. They have also entertainment on the beach, in the pool and evening programs. I hope I will go back in the future!
Comment from Hotel Management
Mar 17, 2015 by Princess Hotels, Hotel Management
Dear Anca, Thank you very much for sharing your experience with other customers and the web community. There are no words to express my most sincere gratitude about your valuable and helpful comments about your recent stay in our hotel. We hope see you soon. Best Regards Federico Espinal General Manager Tropical Princess Beach Resorts and Spa