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“Swimming pools are large and clean”

“I loved this hotel and will definitely return once the resort is fully open. The resort is beautiful, modern, and very convenient. One of my favorite things was that the restaurants and entertainment areas are air-conditioned, which makes a huge difference compared to many other resorts. I also loved that there are plenty of bars throughout the property, so you never have to wait long for a drink. The golf carts that shuttle guests to the beach were another great convenience. As for the……

“Very good ”

“Good ”

“Grateful”

“Rooms were very clean and SOME of the staff were polite (Angel & Alberto at the pool bar) they deserve a raise. The hotel next door which is called Dreams had the best food!! Lots of entertainment on the resort all day everyday. Night club at on the resort! I would book this resort again!”

“員工友善”

“Food is no good”

“Not many staff was speaking English. Lot of la carte restaurants were full and reservations were not available. Some how you get it and they mention it is full but once you get in the restaurant there are so many empty tables were available. All inclusive restaurants should be accommodating as much customers as possible for dinner as that is what we pay for, but disappointing with à la carte restaurant service.”

“The good: We had a swim-up suite with a semi-private pool right outside our door. It was great. Plenty of restaurants, you never go far without being able to stop and grab a meal, snack or drink. The compound is beautiful with a nice sized chunk of private beach. Butler José in building 54 was very accessible, friendly and helpful. The meh: we tried a few buffets, room service, La Paisana (Argentinian), El Gaucho the steakhouse, and Sumptuori (hibachi). Everything we ate during our 5 day trip……

“We were disappointed with our stay at Dreams Onyx Punta Cana. The main issue was the service. From arrival, the welcome in the lobby felt cold, with no smiles or real sense of hospitality. The worst experience was at the Lazy River bars, where staff were often rude and unfriendly. A few employees, like our concierge and some others, were excellent, but overall the service level was far below expectations for this resort. Food quality was uneven. Some restaurants were very good, while others……

“It was great! Just had trouble with the service in some restaurants, customer service wise, but other than that I loved how you would be able to take a transportation cart and be able to be transported to different locations in the resort since it does have like 4-5 resorts in there.”