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“Everyone was incredibly kind and accommodating. They were always smiling and eager to assist. The food was delicious, and everything tasted fantastic. The restaurants and buffets were beautifully decorated, and the food was excellent. All the bartenders knew all the drinks and how to make them. It was amazing and I would definitely recommend coming here.”

“Swimming pools are large and clean”

“Very good ”

“Good ”

“Deluxe golf course view rooms were big with a hot tub on the balcony. Nice bathroom which needs some towel racks. There are only 2 pegs to hang towels. Restaurant food was spotty, some great, some average. Some had great service-Agra, Cantina, Momo, and others were very slow. Getting reservations for a large group was difficult. Language was a barrier throughout the resort. No one was sure about what was open and what wasn’t. Even at the customer relations desk. If you showed them something in……

“Rooms clean, staff very helpful, room service was really good, the pools were clean. Having access to the Dreams property next door was an added plus. I had additional pool options for a more intimate experience. Overall would recommend!”

“員工友善”

“Food is no good”

“I had a Jr Suite facing partial ocean and pool. Private Jacuzzi in the terrace. Clean room, staff very friendly and helpful. The only set back is that the facility takes 2-3 hours of your time to sell membership to all of their worldwide locations. Not a bad deal, but it took away from my short vacation. And if the airport offers you free or discounted excursions, it’s a catch!!! Especially Hardrock Hotel also trying to sell you membership.”

“The customer service here was absolutely horrible. We asked them the first day about adding someone to the room we were told no problem and were given a price around $222/night and were told we could add someone anytime they just needed to be there. I try to add someone for the last day and they give me all sorts of lies. “Can’t add someone after starting a stay” “need the person’s info before adding” all these lies. I get the manager to admit yes I can add them, but then they give me a crap……

“Language barrier, rides were difficult to figure out once we landing in PUJ. Food was not good.”

“Es un resort que tuvo su apertura recientemente, aún quedan trabajos de construcción en proceso. Pero, debo decir que la pasé espectacular, es hermoso, con alusión a la naturaleza. El cenote artificial, es maravilloso. En fin, la pasé muy bien.”