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“All the staff was excellent, the facilities are top and the food offer incredible, specially the desserts and seafood. The hotel transportation was also remarkable and on time, very close to the national parks and other tourist activities, we hope to go back at some time. Special mention to Sophie, Vincent and Darcy for their commitment and kindness. Kind regards Liliana and Nicolás.”

“The hotel is so beautiful and clean. The staffs were so friendly. And the surrounding is also very clean and peaceful.”

“房間很污糟，地毯好像十年未吸過麈一樣。地板很多灰塵，廁所很大臭味，不乾不淨。廁所內冇電掣位插風筒。水龍頭及面盆周邊充滿頑固水卵”

“員工態度友善，環境寧靜，酒店距T3 離境大廳只有數分鐘路程”

“Overall a good experience.”

“非常不錯的體驗，酒店很棒，價格合理，性價比很值，周邊有好多餐館，超市，還有小吃街，網咖，道路很乾淨，在這裡入住感覺很安全，到機場也很快，8到10分鐘就可以到達。”

“I booked on hotels.com at 756HKD per night vs trips.com offered 330RMB (half of the price I paid). Hot water in the shower didn’t work well. The hotel said it was because there were too many guests on the same floor… there was nobody at the main door helping you with taxi. Surprisingly bad experience ”

“My stay in thus hotel was perfect. Super convenient location and most of all staffs are friendly and helpful. Thanks to Ms. Catherine Qian, i could enjoy nice beef noodles and go to Bingling temple without any trouble. If anyone wants to go to Lanzhou, i will recommend this hotel.”

“Good location, but the internet needs to improve. Internet speed is slow and always lost connection. Breakfast is standard.”

“環境設備衛生一流，唯於退房時職員誤當未付款，再次於信用卡收取費用”

“Fantastic! Will come back in future! ”

“地點非常方便 空間也很簡潔 但是冬天一進門 因為沒有空調 房間比較冷 第二天出門沒有關空調 效果就比較好 空間很寬敞 早餐也還可以 有熱食 冬天很舒服 ”

“服務很好，性價比很高，還能自助洗衣 綿陽商務出差首選”

“This hotel is incredible! Really amazing stay in luxury hotel with the biggest and best equiped gym I have ever seen. Also the 50m pool is incredible. Of course all luxury and service you expect from Hyatt is there including great food and drinks. Highly recommend this place and I will stay there during my next visits in Lanzhou. ”

“카드로 숙박요금 지불완료됐다고 예약확인서에 나와 있음에도 숙소 측에서는 그곳 현장에서 현금결재를 해야한다고 했습니다. 주인이 영어를 못한다면서 자신의 친구를 전화로 연결시켜 주어 통화하면서 주인이 호텔스닷컴 측에 전화확인하도록 전해달랬지만 주인은 영어를 못하니 예약을 취소하라 했습니다. 이미 예약당일이고 환불불가 상태였기에, 저녁 10시 무렵에 결국 리셉션에서 다시 360위안을 현금지불하고 영수증을 받았습니다. 호텔스닷컴에 예약할 당시 제 카드로 선지불했던 숙박비를 돌려받길 원합니다. 리셉션 위치 찾기도 어렵고, 12시 체크인 시간에 갔으나 저녁 6시에 다시 오라는 말을 들었고, 아예 저녁 9시 반에 다시 리셉션이 있는 곳으로 찾아가야 했습니다. 사람들은 참 친철한 듯하나 영어를 못합니다. 요금은 결국 이중 지불했고, 그날 무척 고생했습니다.”

“What an excellent hotel. I joined friends to visit Lanzhou. The hotel's location is awesome，just inside lanzhou zhongxin，and.good wifi，comfortable.bed，room is fresh and.clean”