Hotel is perfect but reception staff was not helpful when I was cheated by money exchange shop next to the hotel.
I was cheated and lost IDR 850000. by money exchange shop ( located on the right hand side of the hotel exit path, 100 meter opposite to the road ). The guy in money exchange shop used magic hand to took back part of the the money. After argument the guy admitted but I got back only IDR 50000.
Admitted but not returned all the money to customer. strange
mentality.
When I asked hotel reception for advice the staff in the reception just say nothing. He should at least told me the phone number to report to police.
If the reception staff could provide advice to guest it would be perfect.
Shu Ken
8/10 还可以
Dragon,HongKong
2016 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good to stay!
All the staffs, especially Ms. Meyka are very nice to visitors, helpful, greeting with smiling, perhaps they are really well trained. We had checked-in Astagina several times, room-rate is reasonable, services provided more than standard.