The property is very pretty and the rooms are very nice however that’s all the good I could say, the food is very mediocre only breakfast was good. The concierge staff is weird, staff at breakfast and around the pool were the best.
The worst were the mosquitoes I’ve never been to a resort with so many mosquitoes, my partner got bit at least 25 times.
Do note; there are raccoons at night.
Nathalia
2024 年 6 月入住 3 晚
10/10 超赞
Manuel A
与家人出行
2024 年 6 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Decor and staff were amazing the downside was the pool times closing early. Some of the food buffet was not it. But overall a great vacation
Manuel A
2024 年 5 月入住 4 晚
6/10 一般
Hallie
团体旅客
2024 年 5 月 29 日
满意:员工和服务
It says on here there are 7 restaurants BUT The restaurants were not open everyday making it very difficult to find food on the property. We had to wait over an hour for dinner bc it was the only thing open besides the mediocre buffet. I would not recommend this resort if you are looking for a large variety of good food and drinks.
Hallie
2024 年 5 月入住 3 晚
6/10 一般
Jose,Port Chester
2024 年 5 月 23 日
满意:清洁度
Jose
2024 年 5 月入住 3 晚
8/10 还可以
Douglas
与配偶出行
2024 年 5 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Only negatives i have for the property is that our bed was way too hard for my tastes. And that breakfest buffet on the adult only side was not open so we had to deal with kids first thing inbthe morning. Other then those two the resort was phenomenal.
Douglas
2024 年 5 月入住 3 晚
6/10 一般
Thomas
与配偶出行
2024 年 5 月 21 日
满意:清洁度、员工和服务、服务设施
The staff here was fantastic however they say adults only side, which I paid for, and they allow kids to come from the other side of the property and eat, and there were crying kids when I was at the bar, which I paid for adult only if it’s adult, only they should not allow the kids from the other side of the property to come over that side and every day there were kids there Room with its own pool, but the light did not work. I had a bathtub and the hot water did not work and when I complained to the hotel, they did not adjust my rate or compensate me in anyway.
Thomas
2024 年 5 月入住 3 晚
6/10 一般
Everardo
与配偶出行
2024 年 5 月 19 日
满意:清洁度
Vistamos el restaurante francés y las condiciones del lugar eran malas, el servicio fue PÉSIMO, la comida muy tardada
Everardo
2024 年 5 月入住 2 晚
10/10 超赞
Roberto
与配偶出行, 团体旅客
2024 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hacienda was so nice and updated, staff was incredible! Every time we come back to our room , it was freshly cleaned. Wish there was more of a nightlife but overall, our experience was amazing. It was a bonus as well that we had access to its sister resort that has a connecting bridge ! Overall very satisfied.