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“Do not know where to start. WE PREPAID when we registered, but the owner said we needed to make another full. There were only two plates, no cutting knives, the glasses had sticky goo all over them, the stove did not work, there was no drinking water available. The couch is a very very old futon that looks like it has been picked off the street. The front door knob came off the second time we used it (it was loose and was about to fall off when we arrived). The owner tried to make us pay for the……

“we loved Casa Sita. This house was obviously built with a lot of love, it is beautiful. The pictures do not do it justice. Terry and Sita where great host and did everything to assure we had a great experience. We would definitively stay at casa Sita again.”

“Great place to stay but the listing has spa or a Jacuzzi listed but there is not one, besides that this is a.great place to come and stay. Had everything we needed. My wife's family went around taking videos of the place.”

“Las personas que nos atendieron fueron muy amables y el lugar es bastante limpio y seguro. Nos encanto!”

“Best property I’ve ever stayed in. I love the location. I love the home and the garden. It has amazing views. ”

“We loved our stay here! It was enchanting and the perfect place to get away and relax!”

“Amazing experience and we loved our stay here! The property is beautiful and the staff were attentive and polite. Mario was great and always super helpful. The food was good, but I recommend bringing your own snacks if you have growing children that need a snack every so often. My only recommendation for improvement would be to supply each villa with an Ecofiltro water filter or stock each villa with plenty of bottled water. Overall it was an excellent experience and we plan to return in the……

“This house is perfect. Stunning, well-maintained gardens, private dock, comfortable beds. Couldn’t ask for anything better!!”

“We found out last minute that Expedia had overbooked the property so we were left without accommodations for multiple hours on each day. Luxury Atitlan did its ultimate best to accommodate our stay. We would love to hear back from Expedia as we were forced to move on four separate occasions. One particular night was completely off-site and was not comparable to what the nightly cost was. ”

“We loved our stay Pink House. The location is about 10-15minutes walk to town with young children, so ideal for anyone who enjoys peace and quiet but doesn't want to be reliant on transport to get groceries or experience the local community and culture. The beach/dock area were great for young children who like to be active and outside, and the views over the lake at all times of day were amazing. Our boys all loved the kayak and spent hours on the lake, although it would have been better to……

“If you do stay in one of the properties this guy owns do NOT give him cash! He is a scammer, asked us to pay him cash because according to him he had not received payment from Vrbo/HomeAway and our pending charge on our credit card would be removed. He charms you with good customer service and seems trust worthy but DO NOT GIVE HIM CASH! We've been trying to get a refund for almost a year now and Vrbo hasn't done anything about it either! Will be reporting them to the BBB as well because they……