“The woman working the desk on 8/18 in the evening was rude and insubordinate- zero service experience and just an overall nasty person who had no interest in being helpful or polite. She was awful to me as well as 2 other guests (that I know of). She should not be working in a customer facing service industry.
I simply needed a replacement room key for my second night and it took 25 minutes…with her telling me I wasn’t checked in and I didn’t have a room and should go away…. Meanwhile my things……