“El hotel está impecable huele rico el personal es muy amable
Solo que los hoteles deben dejar de ofrecer sofá cama como opción de una habitación para 4 personas
Nadie duerme bien en sofá cama
Si el cliente paga por dos habitaciones para 4 personas cada una uno espera dos camas en cada habitación
No una cama y un sofá cama
Por lo demás el hotel estubo perfecto”
“If any issues arise during your stay, (which multiple rooms have issues) expect to be ignored or dismissed rather than helped. The lack of care, competence, and accountability from both management Ruth and reception is extremely disappointing. Based on my experience, they simply cannot be trusted.
I would not recommend this property based on the rude and extremely poor customer service from manager Ruth and the front desk reception team . During multiple stays, messages & calls were ignored……
“The room was immaculate, but the customer service was subpar. Although I was switched from a room that didn’t have a working TV to another one that did, nonetheless, customer service needs to be greatly improved! And the toilet which I used the flush was too weak, so I had to unclog it myself.”
“The property is even more beautiful in person! The room was spotless, the beds were very comfortable, and the staff was so friendly and welcoming. Great location as well—would definitely stay here again!”