“**ONE OF THE WORST HOTEL MANAGEMENT EXPERIENCES WE'VE HAD**
We gave Royal Lahaina every opportunity to address our experience privately and even escalated it to their management company, with no response.
We stayed for a week in June 2026 with two rooms. Three days before check-in, the hotel couldn't locate our confirmed reservation. After more than TWO HOURS on the phone, manager Gretchen told me they couldn't accommodate our requests, suggested we "book a better hotel like the Montage or the……
“What an amazing stay. This a review that I am happy to leave....The apartment was spacious, comfortable and had everything we could possibly need. Pictures are absolutely accurate. It was such a relief to come home to a cool apartment, our snacks in the kitchen, 2 showers, so no wait..... Beach supplies, chairs, umbrellas, towels, even coolers! Our family even took advantage of board games at night. Location was great, close to all...pool and hot tub were great in the evening...Beach on site……