“On first glance this hotel is really appealing to the eye and seemed to be the perfect way to start me and my girlfriend’s holiday, however not long after the problems began to show themselves. Halfway through our holiday my girlfriend and I contracted food poisoning from the ‘aqua-splash’ restaurant which had cost us €18 each and when I went to the front desk about this I was turned to customer relations however when I explained the reason I had come the only response I had was aggressive and……