Expensive, but classy with some odd failings
Posted Sep 6, 2016
The hotel is an interesting building in a very pleasant setting. The staff were welcoming, if somewhat remote. Free tea or coffee on arrival is a small but welcoming policy. The food was very good. However, we felt that the dining room service was rather "over the top" with masses of waiters almost vying to serve us. The fact that you had to choose a menu of at least three courses was rather off-putting, so that we did not eat at the hotel on the second night. To avoid a large breakfast, we went to the Torridon Inn, which is in the hotel grounds. The contrast could hardly have been greater. We were reminded of Fawlty Towers: no one took any notice of us, so we went to get cereal, but there were no bowls. We waited a long time until two bowls were brought to us and we were warned that they were hot - for cold cereal! We asked for them to be put under cold water to cool them and this took an age also! Our room was relatively small and rather dimly lit, with flexible spotlights to read in bed, which are never successful. There were myriad cushions on the bed (why do hotels do this?). A soothing cream was put on the pillow "to help us sleep", which we thought a rather ridiculous refinement. On the other hand, the bathroom was large and bright, with an excellent shower, a bath and two washbasins.