10/10 Excellent
Iain
Traveled with partner
Jan 15, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star can be applied fairly broadly sometimes but Royal River is absolutely top class. We were pleasantly surprised by how large our villa was (three rooms - living room, bedroom and very large bathroom and dressing room). The private patio had two nice day beds next to your own pool and there was also a small private roof terrace which got the sun most of the day. The small pool joins a "river" which you can swim along. Surrounded by foliage it is a really unique feature. One of the two rivers also has a hot tub at the end.
The hotel itself has two pools. The larger is on the lower level and is very pleasant and a little more shaded. The other is a small infinity pool on the roof terrace with great views out to the mountains. Both have poolside bars.
The facilities are all excellent, very new and very well kept / clean. The spa is nice and relaxed and my wife and I enjoyed massages there. There is also a small gymnasium which is slightly limited but well kept.
It is the staff that make the hotel however. Everyone we dealt with was incredibly helpful, polite and ultra-responsive and they couldn't do enough for you. From reception to the restaurants and bars and even the maintenance team who all greeted me when I saw them on my way out for early morning runs. A special mention for Marina in the spa who was always on hand with a glass of cava and a smile. Rafa was also very helpful.
We loved the peaceful, adults only vibe and would highly recommend Royal River.