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Overview of Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

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  • Classic Room, 1 Double Bed, Terrace

    4.5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Park view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Privilege, Room, 1 Double Bed, Terrace

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Double Bed
    More details
3.8
Good
Rating 5 - Excellent. 44 out of 153 reviews
5 - Excellent 29%
Rating 4 - Good. 59 out of 153 reviews
4 - Good 39%
Rating 3 - Okay. 32 out of 153 reviews
3 - Okay 21%
Rating 2 - Poor. 12 out of 153 reviews
2 - Poor 8%
Rating 1 - Terrible. 6 out of 153 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, room comfort
All in all, a lovely stay. Breakfast was fantastic. The space overall is a bit dated and worn, but it didn’t affect our comfort too much. Carpet should probably be changed sooner than later.
Stayed 2 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for exploring Aix-les-Bains
Easy to find accomodation on the outskirts of Aix-les-Bains.Great sized room with balcony. Extra seating in the room added to the comfort. The staff were very friendly and efficient in dealing with all of our queries. A lovely spa area with outside sun loungers. The quality of food in the restaurant was good. Ideal for a short or longer stay.
Stayed 4 nights in Aug 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although we wake up at 04:30 am because of pipe leakage in the bathroom that caused flood all over the sleeping room , the reaction of the front desk was incredible - in a few minutes he change our room , stoped the leakage and promised not to charge our staying at that night. All other things was very good. It was a kind of nightmare but we know it can happen and its very important to know that the man from the front desk was efficient and immediately ofer us compensation.
Stayed 1 night in Jun 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location and very comfortable
Set in beautiful grounds, lots of parking space (important in this area) the staff were really friendly and helpful. Our room was a good size and balcony perfect. The only thing that dated the hotel was that the lift/elevator was a bit old and not very smooth but that was a minor issue. Room service was the full menu brought to our room, not some burgers and fries option! Also very welcoming for our labrador - an extra 10 euro was very reasonable to include her.
Stayed 1 night in May 2018

3/5 Okay

Below average
I ordered room service during my stay and had food poisoning, which led to throw up all night and ruining my trip. Breakfast had poor options...staff was unfriendly in restaurant. Not keen to assist. Reception team was polite and accomodating.
Stayed 2 nights in Mar 2018

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