Crowne Plaza Albany - The Desmond Hotel

Photo gallery for Crowne Plaza Albany - The Desmond Hotel

Featured Image
Indoor pool
Indoor pool
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Crowne Plaza Albany - The Desmond Hotel

Crowne Plaza Albany - The Desmond Hotel

3.5 out of 5

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
660 Albany Shaker Rd, Albany, NY, 12211

Explore the area

  • AirportAlbany, NY (ALB-Albany Intl.)3 min drive
  • Popular LocationWatervliet Shaker National Historic Site3 min drive
  • Popular LocationPruyn House3 min drive
  • Popular LocationAlbany County Hockey Facility3 min drive

Choose dates to view prices

About this area

Albany

In the business district, Crowne Plaza Albany - The Desmond Hotel is in an area with good airport proximity. Curtain Call Theater and Palace Theater are cultural highlights, and some of the area's activities can be experienced at Westland Hills Park and Clifton Park Ice Arena. Looking to enjoy an event or a game while in town? See what's happening at SEFCU Arena or Times Union Center. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Watervliet Shaker National Historic Site - 3 min drive
  • Pruyn House - 3 min drive
  • Colonie Center Mall - 3 min drive
  • Albany County Hockey Facility - 3 min drive
  • Northway Mall - 4 min drive

Getting around

  • Albany-Rensselaer Station - 15 min drive
  • Albany Intl. Airport (ALB) - 3 min drive

Restaurants

  • Mr. D's — 1 min walk
  • Blu Stone Bistro — 3 min walk
  • Koto Japanese Steak House — 4 min walk
  • Warehouse Grill & BBQ — 9 min walk
  • Professor Java's Coffee Sanctuary — 9 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel

3.5-star hotel with free airport shuttle and restaurant
This smoke-free hotel features a restaurant, an indoor pool, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a 24-hour business center, a conference center, and coffee/tea in a common area. All 323 rooms offer free WiFi, coffee makers, and LCD TVs with digital channels. Other amenities available to guests include hair dryers, safes, and phones.
Crowne Plaza Albany - The Desmond Hotel offers 323 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays

Safety measures

Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–11:30 AM on weekdays and 7:00 AM–noon on weekends: USD 8-13 for adults and USD 5-12 for children
  • 1 restaurant
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms - 14

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
Dogs and cats welcome
1 per room (up to 40 lbs)
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 13 for adults, USD 5 and USD 12 for children (approximately)
  • Uncovered extended parking fee: USD 10 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany - The Desmond Hotel Hotel
Crowne Plaza Albany - The Desmond Hotel Albany
Crowne Plaza Albany - The Desmond Hotel Hotel Albany

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 431 out of 944 reviews
5 - Excellent 46%
Rating 4 - Good. 314 out of 944 reviews
4 - Good 33%
Rating 3 - Okay. 120 out of 944 reviews
3 - Okay 13%
Rating 2 - Poor. 57 out of 944 reviews
2 - Poor 6%
Rating 1 - Terrible. 22 out of 944 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the area
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice. Had no idea that they would charge me again? I suggest you give them a card then freeze the account when they ask for a card.
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with partner
Our stay at this property was awful. There was a boisterous group of 15 people (yes, I counted them) in the parking lot right in front of our room. They were drinking beers and playing drinking games there from 11 pm until about 12:30 am when they relocated inside the hotel to a room, you guessed it, right next to ours and continued their party. We called hotel staff two different times (when they were in the parking lot and when they relocated to the room) to complain about the crazy loud noise and they said they would send security to inspect. Nobody from security got anywhere close to these people. Needless to say, we were unable to sleep that night. Hotel staff definitely could have and should have done something about it — a hotel is by definition, a place where you stay and spend the night to sleep. If a hotel is unable to guarantee this for you, they are failing at their job. Would not stay here again.
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I felt that the front desk service was not helpful at all and actually rude. The Restuarant on the other hand had excellent service.
Stayed 2 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The inside fish pond
Stayed 1 night in Sep 2021