Ratings based on 502 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Great hotel.!!
Posted Jul 19, 2017Beach, pool, rooms, food and drink all brilliant. Will Defo comeback
Comment from Hotel Management
Jul 20, 2017 by Joana Peres - Guest Relations Trainee, Hotel Management
Dear Guest,
Thank you for choosing our hotel NAU São Rafael Atlântico and for taking the time to review us.
We are thankful for your positive comments regarding our pool area, room facilitites, food and drinks quality.
We cannot wait to welcome you back in the near future!
Kind Regards,
Joana Peres - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler from uk
A la Carte was disappointing for the money we paid
Posted Jul 13, 2017Overall we had a fantastic week the hotel,location , staff and food were very good.
We just felt that the A la carte was a bit pricey for what we got.
Comment from Hotel Management
Jul 14, 2017 by Joana Peres - Guest Relations Trainee, Hotel Management
Dear Guest,
First, we thank you for choosing our hotel NAU São Rafael Atlântico and for taking the time to review us.
Thank you for your positive comments regarding our hotel, location, staff and food.
On the other hand, we are sorry to read that you found our À La Carte a bit pricey and rest assured that this matter will be passed on to different supervisors.
We hope to welcome you again for another great stay.
Kind Regards,
Joana Peres - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler from UK
Exceptionally clean hotel, staff very friendly
Posted Jul 13, 2017A large clean hotel, a short walk to the beach (quite a lot of steps). A taxi ride from Albufeira old town, where it's bustling and vibrant. Lots of shops, bars and restaurants. For a quieter meal try the restaurants within 15 min walk of hotel, the Praia Grande, has a nice terrace, overlooking the sea and the food was good. Also the Don Dinis, for cocktails or fine dining.
Comment from Hotel Management
Jul 18, 2017 by Joana Peres - Guest Relations Trainee, Hotel Management
Dear Charlie,
Thank you for choosing our hotel NAU São Rafael Atlântico for your stay and for your amazing review.
We are grateful for your positive comments regarding our "large clean hotel", very friendly staff and beach access.
We hope to welcome you again at our hotel for another great stay.
Kind Regards,
Joana Peres - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler from derby
Posted Jul 2, 2017
Breakfast was cold every day and the hot water to make tea for breakfast was warm not hot apart from that it was a very nice hotel
Comment from Hotel Management
Jul 2, 2017 by Guest Relations Trainee, Hotel Management
Dear Guest,
Thank you for choosing São Rafael Atlântico and for your great review.
We are sorry that on this occasion we did not meet your expectations.
We took note from your comment concerning oour food quality. Please do note that your comments deserve all our attention and we can assure you they will be taken into consideration and passed on to our management team for consideration to work towards improving our faults and quality service.
We hope in welcoming you once more in the nearest future for an even more relaxing break.
Kind regards,
Vanessa beck - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler from A
Fabulous Hotel for a relaxing break!!!
Posted Jul 1, 2017We enjoyed our time at the hotel and found the facilities to be quite good especially its proximity to a good beach. Reception staff was quite helpful and provided us with as much information as possible.
They do have a live musician playing at their restaurant during dinner hours which was also quite romantic however felt they could improve upon the food.
Comment from Hotel Management
Jul 2, 2017 by Vanessa Beck - Guest Relations Trainee, Hotel Management
Dear Guest,
Thank you for staying at São Rafael Atlântico and for your amazing review.
On behalf of the team, I would really like to thank you once more for your kind words and positive comments concerning our friendly and helpfull staff, reception service and evening entertainment.
We took note on your comment concerning our food quality, we will take it to our management team for concideration to improve our quality service.
We look foward in welcoming you once more in the nearest future for another faboulous break.
Kind regards,
Vanessa Beck - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler
Nice hotel close to the beach
Posted Jul 1, 2017Great hotel with excellent beach. Beautiful grounds, spacious rooms.
Comment from Hotel Management
Jul 2, 2017 by Vanessa Beck - Guest Relations Trainee, Hotel Management
Dear Guest,
We thank you for staying at São Rafael Atlântico and for your wonderful review.
On behalf of the team, I would like to also thank you for your positive comments concerning our location and room facilities.
We aim maximum guest satisfaction and makes us confident to read that same is taking place.
We look foward in welcoming you once more for another great experience.
Kind regards,
Vanessa Beck - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler from England
Spacious, clean hotel and great staff
Posted Jun 30, 2017
Pros: Staff, cleanliness, proximity to the beach, good food
Cons: Could have more area around the pool
Location: Easy access to the beach directly from the hotel. Easy access to Albufeira.
Atlanticos is a modern, clean and spacious hotel with convenient access to the beach at Sao Rafael and Arrifes.
Staff were very friendly and helpful at all times.
Rooms are large and comfortable and no noise bleed between rooms. There were no armchairs although a couple of nice upholstered chairs provided.
Breakfast a wide ranging buffet which would lead suit any diet.
Space around the pool is adequate. The sun beds are very good, easy shade in the palm trees or under an umbrella.
Towels are provided daily to use in the pool area.
Gardens are simple with olive and palm trees and are quite large.
Underground parking facilities are available.
Overall a good place to stay
Comment from Hotel Management
Jul 2, 2017 by Vanessa Beck - Guest Relations Trainee, Hotel Management
Dear Guest,
Thank you for choosing São Rafael Atlântico and for taking the time in reviewing us.
On behalf of the team, I would like to thank you once more for your positive comments especially concerning our location, friendly staff, room facilities and food quality.
We will send your gratitude to all our staff, who will be very happy to hear that they have exceeded in meeting your expectations.
We look foward in welcoming you once more for another great experience.
Kind regards,
Vanessa Beck - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler
Secluded but stunning
Posted Jun 30, 2017The room, staff, facilities, location are all outstanding. The staff simply cannot do enough to help. If you are only staying a few days you do not even need to venture from the hotel vicinity. There is a beach a 2 minute walk through the grounds. The pool is great. We would recommend the a la carte restaurant as the food and service is top quality. We enjoyed the rooftop bar with its different singers every night. The indoor pool is also worth the £10 shower caps. Just can't recommend enough!
Comment from Hotel Management
Jul 3, 2017 by Vanessa Beck - Guest Relations Trainee, Hotel Management
Dear Guest,
Thank you for chossing São Rafael Altântico and for your wonderful review.
We are delighted to read that you truly enjoy your recent stay and overall we were able to meet your best expectations, especially concerning our location, room facilities, evening entertainment and friendly staff.
We look foward in welcoming you once more for another stunning break.
Kind regards,
Vanessa Beck - Guest Relations Trainee
Recommended
for Everyoneby A verified traveler from London
Lovely hotel with great staff, food and beach
Posted Jun 5, 2017Quiet, unassuming luxury in friendly hotel for grown ups seeking rest and quality time
Comment from Hotel Management
Jun 18, 2017 by Vanessa Beck – Guest Relations Trainee, Hotel Management
Dear Guest,
Thank you for choosing NAU São Rafael Atlântico and for giving us an amazing review.
On behalf of the team, I would like to thank you for your positive comments concerning our friendly staff and hotel facilities.
We are delighted to read that our hotel has overall exceeded your expectations.
We look forward in welcoming you once more in the near future for another relaxing break.
Kind regards,
Vanessa Beck – Guest Relations Trainee
Recommended
for Everyoneby A verified traveler from UK
Amazing 5 star!
Posted Jun 5, 2017
Pros: the pools and close to the beach. Breakfast was amazing too.
Cons: Dinner options - buffet did not have that much to choose from
Location: Did not venture very far from the hotel, however the beach was very close by and just down some stairs. This was an amazing beach!
the staff could not do more to be helpful to us. The suite was amazing and overlooking the pool. I will definitely be returning to this hotel.
Comment from Hotel Management
Jun 18, 2017 by Vanessa Beck – Guest Relations Trainee, Hotel Management
Dear Guest,
Thank you for choosing NAU São Rafael Atlântico and for giving us a wonderful review.
We would like to thank you for your positive comments concerning our helpful staff, location, room facilities and breakfast quality.
We aim the highest level of guest satisfaction and make us proud to find out the same is taking place.
We took note of your feedback on our dinner variety. We will address these matters to our management team for consideration of the improvement of our service quality.
We would like to thank you for your recommendations.
We look forward in welcoming you once more in the near future for another amazing experience.
Kind regards,
Vanessa Beck – Guest Relations Trainee