1/5 Terrible
Verified traveler
Traveled with family
Jul 26, 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the most terrible hotel experience I’ve had in my whole life. We were given not one, or even two, but three filthy rooms. We had a difficult time finding a room in Anchorage in July. Our trusted standby or Captain Cook was sadly booked full. So I chose a Hilton property thinking that at least we would find a clean shower and bed. I was so sadly mistaken. Each room we entered was dirtier than the last. We found hairs in each bathroom sink, two of the showers, pee stains on two toilets, Cheetos and so many other things on the floors because not one room had been vacuumed either. Each time we went to the front desk for help she gave us a blank stare and didn’t say a word while she clicked away on her computer. No apologies only new sets of keys for us to move all of our gear all over the hotel. The last time I was upset and asked for a refund or a clean room in a sister property since there are three others in the same parking lot. She was unable and unwilling to be helpful at all and simply said there was nothing she could do because she’s not a manager. We literally had to clean the third room ourselves with soap, water and Jameson to make it habitable. After not being able to get back out $400 to go elsewhere we had no choice as we are still hours from home.
Stayed 1 night in Jul 2021