“The staff were all great from reception to housekeeping.
Unfortunately, the hotel is nothing like a Doubletree (except for the cookies). It has been woefully neglected, obviously for a long time. Upon entering the lobby at check-in, the smell of mildew/dampness was pervasive. It was even worse in the conference room areas. The carpeting is very much in need of cleaning, especially in the conference room areas. The wallpaper seams in the guest rooms and other areas have opened up, most likely……
“When we checked in, on a humid 95 degree day, the staff lied to us and said that they were making a small adjustment and a/c was down but would be back up in an hour. Took our money, then, when we got to our room, a letter by the door said the a/c would not be fixed that day or night. Then, we found people in the lobby who said the a/c had been down for days. They just kept lying and taking people’s money on the false promise that the a/c would be running again “in an hour.” It wouldn’t even……