Ratings based on 435 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
by A verified traveler from Trinidad
Excellent service but visually aged facilitiesPosted Nov 23, 2015
I booked a Junior Suite but upon check in was told those rooms have no wifi so i was switched to a superior queen. I was easily accomodated for an early check in but the room looked VERY AGED though clean everything including the sheets and towels looked like it should be thrown out including the old rattan furniture. To sum up the staff service i really can't fault , it was excellent in terms of response to most request and very pleasent but the appearance of rooms leaves major room for improvement
by A verified traveler
The hotel is disgustingPosted Nov 14, 2015
The beach was spectacular and that was made even better by the fact we didn't have to see, smell or hear the hotel. I have booked lots of hotels through Expedia but feel very let down by the quality that you have on your website. I will however now have to think twice about booking through Expedia if I will come across resorts like this again.
by A verified traveler from Springfield, NJ
Hotel on beautiful beach. Staff was very pleasantPosted Nov 10, 2015
Pros: Beach and pools. Staff.
Cons: Air conditioning should be fixed so it works properly in rooms. Rooms could be kept cleaner. Ours had cigarette butt on floor.
Location: Good location. Gorgeous beach. Concierge desk had many activities to choose from.
Room was under-air-conditioned. Sparse room with minimal upgrades. Pools were very nice and comfortable temperature. Food was acceptable, not great except for specialty restaurants. Fish restaurant was very good but restaurant was very hot. Italian restaurant was good and cool. A lot of mosquitos-got bitten all over.
by A verified traveler from PA
Outdated resort with a beautiful beachPosted Nov 4, 2015
Negative Feedback: Hotel out-dated Poor selection of liquor Beds - terrible They need to spray their grounds for mosquitos/bugs No water floats/rafts like they had several years ago. Food - Italian Restaurant was good, all others fare WiFi free only in lobby Positive Feedback: Beautiful beach & water Staff worked hard to please everyone, very friendly shower had hot water
for Everyoneby A verified traveler from Caribbean
Good All Inclusive Hotel by the beachPosted Nov 2, 2015
Cons: They should provide transport to and from the airport to show that they care about our comfort in their country and not just in their hotel alone.
Location: Great location on the beach. Most of the staff are jolly and the stay includes nightly entertainment. There is sailing kayaking, pool aerobics gym/spa
I stayed five nights. It was okay. Most of the staff were pleasant and encouraged you to partake in all fun activities. The bed was really comfortable. The bathroom was smaller than expected but it got the job done, and the two pools made up it. Smile.
by A verified traveler from Toronto Ontario
Dishonest staff, terrible management. NEVER GO!Posted Oct 27, 2015
Pros: Anne Marie. She was a nice lady. Everyone else I met was disgustingly rude, and very unhelpful.
Cons: Perhaps they should hire housekeeping staff that do not steal from guests. They should figure out some way to compensate guests that are robbed by sta
I checked in to my room. The room was tidy and small. The tv did not work, kept making a huge annoying buzzing noise, and the remote was dead. They had also forgotten to stock towels in the room. I had to walk down to the lobby because no one would answer the phone. The water in the shower was rusty looking and discoloured, and the temperature was not consistent. But the real problems began when I left my room after lunch. I had gone to my room to change into my swim suit after lunch. I counted my cash, placed it in my wallet, secured it in my purse, and placed my purse on a shelf in the closet. Four hours later I returned. I noticed the bed had been made. I went to my purse to retrieve some cash, and noticed that there was US $50 missing from my wallet. I immediately contacted the duty manager. I was visibly upset. They summoned security and subsequently the police. No effort was made to reimburse me, nor was I allowed to know who had cleaned my room. I had my personal belongings searched and all of my personal items. I was also taken to the Police station to file an incident report. When I explained to the duty manager that the money that was stolen was my cab fare back to the airport in the morning, she assured me that she would take care of my transport back to the airport. She offered me a bottle of champagne, which I declined, because I don't drink the stuff. The next morning when I checked out, it was worse. The manager on duty was extremely rude and shouting at me.
by A verified traveler
Not so happy with Jolly Beach ResortPosted Sep 3, 2015
Cons: overall a little bit of every aspect.
Rooms very very hot, inatiquite room service. Not enough eateries opened, & close to same menu each nite. Employees behind main desk not know much to answer questions we had. Smoking areas = no ashtrays to be found. Small swimming pool missing step (only 2) fell getting in 1st time, had to really climb up to get out finding it hard for an adult much harder for a child. Very small casino never a table opened. No relaxing music any where on island. Beach was very limited to huts & no lounge chairs to be found. Bars closed with no annocement of "last call drink". ......
for Familiesby Aleksandra from Россия
Прекрасный отдых,не смотря на штормPosted Aug 30, 2015 on Hotels
Прекрасное тихое море и пляж со скатами, старфиш и большими раковинами!Отель- прекрасное сочетание цены и качества!Еда хорошая! Немного скучновато,но это отель для семейного отдыха:если пляж и море ваша цель, то это именно то, что нужно.
by A verified traveler
Beautiful beach and locationPosted Aug 30, 2015
no working safe in the room, the air conditioner did not work correctly, there were many different kinds of bugs in the beds, the tv remote did not work, some of the staff was unfriendly, menu was poor
for Couplesby Velma from New York
Posted Aug 18, 2015 on Hotels
Although the staff were very professional, friendly and helpful, the condition of the rooms detracted from this service. The rooms are shabby. The staff in hotel were one of the best I have experienced. The location and convenience of the hotel were excellent. I would book again because of the wait staff, the beach and the location.