2/10 Terrible
Amanda
Traveled with family
Jan 29, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so bad. So so bad. I don’t recommend going here at all. We attempted to check in, and front desk staff tells us they’re not sure there’s a room for us-even though we reserved a week in advance. A man is in the lobby asking people if they’ll take his cash and make an Apple Pay payment for him, which was awkward.
We finally get a room and head upstairs. It’s not the room type we booked, but we were tired. I unfold the sofabed and it looks like someone was murdered in it. Dark red and brown stains all over it. This is what I’m expected to have my kids sleep on. I go downstairs with pictures. Best front desk could do was offer me a “Mattress protector” which was a piece of fabric with hairs stuck to it, and some sheets. There’s dog food under our bed, and obvious marks where a previous persons dog has chewed on all the door frames. Our bed side table was sticky and had stains running down it, and 2 of the 4 lamps in our room didn’t work. The no smoking policy was not enforced- the entire place smelled like a fresh cigarette. The hallways were littered with trash and people were just laying around in the floor in the hallways- it was so strange. We ended up leaving a night early because we couldn’t stop coughing and sneezing. It was awful and ruined our trip overall.