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Hilton Garden Inn Austin NW - Arboretum

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Primary image
Indoor pool
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
32-inch LCD TV with satellite channels, pay movies

Overview of Hilton Garden Inn Austin NW - Arboretum

Hilton Garden Inn Austin NW - Arboretum

3.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant
Map
11617 Research Blvd, Austin, TX, 78759

Explore the area

  • Popular LocationAscension Seton Northwest16 min walk
  • Popular LocationArboretum at Great Hills Mall4 min drive
  • Popular LocationThe Domain6 min drive
  • AirportAustin, TX (AUS-Austin-Bergstrom Intl.)24 min drive

Choose dates to view prices

About this area

Austin

In the entertainment district, Hilton Garden Inn Austin NW - Arboretum is in Mesa Park, a neighborhood in Austin with great shopping. The Domain and Lakeline Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Austin and Lake Travis. Looking to enjoy an event or a game while in town? See what's going on at Moody Center.
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Map

What's nearby

  • Ascension Seton Northwest - 16 min walk
  • Arboretum at Great Hills Mall - 4 min drive
  • The Domain - 6 min drive
  • Lakeline Mall - 8 min drive
  • St. David's North Austin Medical Center - 10 min drive

Getting around

  • Kramer Station - 6 min drive
  • Austin Station - 14 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 24 min drive

Restaurants

  • Pappadeaux Seafood Kitchen - 3 min walk
  • Chuy's - 8 min walk
  • Brick House Tavern - 9 min walk
  • Rudy's Country Store & BBQ - 13 min walk
  • Saltgrass Steak House - 3 min drive

About this property

Hilton Garden Inn Austin NW - Arboretum

Suburban Austin hotel in Mesa Park, near Ascension Seton Northwest
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and laundry facilities are onsite.
Hilton Garden Inn Austin NW - Arboretum offers 138 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property for guests without COVID-19 vaccination
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee daily 6 AM–10 AM: USD 10.95 for adults and USD 10.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Great American Grille

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • 24-hour business center
  • Conference space (1250 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 32-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

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Mesa Park
Mesa Park
3 star
3 star
Business friendly
Business friendly
Free WiFi
Free WiFi
Guest rating 4+
Guest rating 4+
Pool
Pool
Hotel
Hotel

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Welcoming dogs and cats only
2 per room

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 10.95 for adults and USD 10.95 for children (approximately)
  • Pet fee: USD 50 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Garden Inn Arboretum Hotel Austin NW
Hilton Garden Inn Austin NW Arboretum
Hilton Garden Inn NW
Hilton Garden Inn Austin NW Arboretum Hotel
Hilton Garden Inn Arboretum Hotel
Hilton Garden Inn Arboretum
Hilton Austin Nw Arboretum
Hilton Garden Inn Austin NW - Arboretum Hotel
Hilton Garden Inn Austin NW - Arboretum Austin
Hilton Garden Inn Austin NW - Arboretum Hotel Austin

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 573 out of 973 reviews
5 - Excellent 59%
Rating 4 - Good. 271 out of 973 reviews
4 - Good 28%
Rating 3 - Okay. 71 out of 973 reviews
3 - Okay 7%
Rating 2 - Poor. 33 out of 973 reviews
2 - Poor 3%
Rating 1 - Terrible. 25 out of 973 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and hoorah! Not fragranced! Helpful, pleasant.
Stayed 1 night in Jun 2022

4/5 Good

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good staying, nice and professional staff.
Stayed 1 night in Jun 2022

1/5 Terrible

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was double charged. I booked and paid through Expedia. When I arrived at hotel and was checking in I looked at my bank account and there was 2nd charge from the hotel. I spoke to the girl at the front desk about it and she said she would tell her manager. We get up to our room and shortly after I get a call from the front desk that the extra charge was released. I wait til the next morning (because it was 8pm or so when we checked in) and saw that indeed the 2nd charge was no longer in the pending charges in my bank account. HOWEVER, when I looked again after 5pm on the day we checked out the hotel HAD processed the 2nd charge to my bank account. We were in town for a very close friend who was placed in hospice and I really didn't need to deal with this. So I call the hotel and 1st- had to argue with the same girl who checked us in that we HAD indeed been double charged and THEN was told " oops... we will refund you but it takes 3 - 5 business days. " This is completely unacceptable. I am going to contact Hilton directly as well. I liked the hotel but this issue means I will not stay here again. I dislike incompetance. I now have to deal with "your" (hotel's) screw up because you don't care about paying attention to details.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfy and clean. The staff was friendly & very inviting!
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Could not get early check-in around 1:30 as no rooms were available. My guess is that too many people take advantage of late check-out which prevents any early check-ins which is disappointing.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely no complaints at all. Very nice and clean and was excellent location for us. Staff was super friendly! AC was extremely good too! Just wish they had an outdoor pool. We will definitely book this hotel again!
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very accommodating
Stayed 2 nights in May 2022

4/5 Good

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a very clean and the people were please to. The only thing was it was not so easy to get into the parking area if you didn't know where you were going you could get turned around very easily Thanks
Stayed 3 nights in May 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thinks have sure changed in two years. Our last stay we got free breakfast and they cleaned and replaced our towels every day. This time had to pay for breakfast and had to get towels at main desk. Just not the same but I guess that is the result of changing times.
Stayed 4 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location for a family gathering. In a quiet neighborhood with easy access.
Stayed 2 nights in May 2022