Needs upgrading in a serious way!
Posted Aug 7, 2016
We stayed 4 nights at the Webbington...it looks lovely on the outside but the inside is in desperate need of refurbishing. As a former hotelier myself, interior design is lacking in the bar area and library of what should be a grand hotel - a complete misplacement of furniture in both areas. The library had spot lights flung down in the fireplace, thankfully, the fireplace was not real or did not appear real. The hotel also needs an elevator for accessibility reasons and ease of getting luggage up to the third floor as we were. Hotel appeared seriously understaffed although the staff working were very pleasant and helpful when called upon. Problems with plumbing as we had no hot water our first morning and the waterpipes made terribly knocking sounds our last morning there. Sad to say, but the hotel, despite having the Best Western name associated with it, is being run by amateurs. There is certainly a lot of potential here but without proper guidance and advise, this hotel may not survive the expectations of the contemporary traveller.