Ratings based on 1,623 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
Recommended
for Familiesby A verified traveler
Posted Jun 24, 2017
The room is very large and kids really like upstairs bedroom.
Recommended
for Everyoneby A verified traveler
My review
Posted Jun 10, 2017I stayed two nights there & it was pretty expensive because it just started high-season.
It was ok but compared to my rate, I had hard time parking because there was no parking space right in front of my room so I had to move my heavy bags thru elivator that was connected to upper parking lot.
Also the upper parking lot is not that big space for big trucks in peaple park on both sides.
Anyway, the staffs were very kind so that was enough & even if the location was a little far from the downtown but they offered complimentary bus pass so it was ok.
Recommended
for Everyoneby A verified traveler from Hamilton Ontario
Nice rustic mountain chalet
Posted May 29, 2017We were thoroughly surprised at the size of the chalet. Roomy and comfortable. Great for families. Close to downtown Banff. Walking and bicycle trails are very close as well. Rent your mountain bike here as well and ask about bear spray! Friendly staff.
Recommended
for Everyoneby A verified traveler
uncomfortable
Posted May 23, 2017Broken thermostat (so hot), broken coffee maker and clogged sink. Bed was sunken in and felt like sleeping on a slide. Very uncomfortable stay.
Recommended
for Everyoneby A verified traveler
Posted May 22, 2017
room was spacious, quite and comfortable.
will come bakc for our next trip.
Recommended
for Everyoneby A verified traveler
Posted May 17, 2017
Excellent service from the staff. Room had great view.
Recommended
for Everyoneby A verified traveler
Quiet mountain getaway
Posted May 17, 2017Booked one of the mountain cabins, very nice (however it can sleep 6-8 you will get chatged $20 for every person over 2 kind of strange.) The front desk staff super friendly and helpful. Housekeeping staff not so great, kitchen appliances were dirty, fireplace not cleaned and floors not cleaned.
Recommended
for Everyoneby A verified traveler from Minneapolis
Nice hotel in Banff
Posted May 14, 2017We stayed here for two nights. It was a pleasant stay. Nothing special but for the price a good value. The parking could be tight if the resort had been full. The Jacuzzi tub was nice but difficult to start and stop.
Recommended
for Everyoneby A verified traveler
Quite area
Posted May 9, 2017Not so clean the room. And the hotel service is not sufficient.
Recommended
for Everyoneby A verified traveler
Clean quiet hotel
Posted May 8, 2017As expected, basic accommodations, cable TV,wifi, kitchenette, sofa bed was adequate at best, not suitable?email for seniors or bad backs