Close but not great....
Posted Aug 7, 2016
We book a couple rooms here for the weekend for a race event at mid ohio we were in town for. I had stayed here 15 years ago, and it looks the same as ut did then, and that isnt a compliment.
The hotel and rooms specifically are very dated and old. I had 3 different rooms, all of which had a lingering smell of smoke. For non smoking rooma, that was disappointing. The beds we rather uncomfortable, the ac units will wake you every tine they kick on and off, and the shower is either extremely hot, or ice cold.
They was an issue with my reservation ar check in where a card which had recently been replaced was on file. The computers at the front desk would not allow the check in staff to correct the information. Therefore, by hotel policy, i wasnt allowed to check in. I spent an hour atbthe desk trying to get things sorted out. Although the desk help was friendly and nice, the experience was very frusterating and completely unnessisary.
Overall, i was less than impressed with my visit. My next track weekend will likely be spent staying with another hotel.
Comment from Hotel Management
Aug 17, 2016 by Connie, Hotel Management
Thank you for taking the time to leave a response about your stay at Comfort Inn Splash Harbor. I do apologize for any inconvenience you encountered while you were a guest with us. We are in the process of updating our guest rooms. We currently have 1/2 of the hotel done and we are starting the rest in the very near future.
I am glad that the front desk was able to get your situation rectified, but I am very sorry that it took such an amount of time.
We do hope you will give us another chance to prove a different outcome in the near future.