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Betreff: Beschwerde über unzumutbare Situation bei Hotelankunft/ Reiseplan nr.: 73318063596286
Sehr geehrte Damen und Herren,
hiermit möchte ich meine Beschwerde über die äußerst unzufriedenstellende Situation bei unserer Ankunft in Ihrem Hotel vorbringen.
Wir sind sehr spät in der Nacht angekommen und waren nach einem langen Reisetag – wir waren bereits……
“The photo and naming of "spa" was deceitful. The building in the photo is there and is beautiful, but my room was not in that building it was in the building next door.
There was nobody there during arrival. I was let in by the owner's husband who happened to be passing by.
When I decided that I could not stay in the room and needed to leave there was nobody in reception and also nobody answered my calls. Since I was not issued a remote control to open the gate, I had to go to another room ……
“Room were in a good condition except for when it rained the bathroom was flooded with water abit . Gate assistance for opening and closing was a challenge as land and mobile numbers remained unanswered as well as gate intercom . Maybe they should alert guests when functions are being held as the one night we were unable to sleep due to noise levels :-( .... Over rall the room was clean , beds lovely size and jacuzzi a nice feature , breakfast was absolutely brilliant - good service. ”