Ratings based on 298 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from London

Great hotel for a great city!

Posted Jan 26, 2017
Pros: Everything!
Cons: Nothing - it was exactly what we required.
Location: So central - perfect for a full itinerary (without stress) Berlin.
The Sofitel was a perfect hotel for the 2 day break in Berlin. It was in such a great location that we were able to walk to Berlin's tourist sights or alternatively catch local buses to various locations if needed thus allowing us to really see Berlin. Both the local, underground and Airport train stations were close by too. The hotel was very nicely appointed, staff were lovely and room was very clean with good quality bedding and linen. We didn't sample the hotel breakfast or restaurant but that was only because we had loads planned and wanted the freedom to roam and explore and add that to some amazing shopping complex and fantastic local restaurants - couldn't have asked for more!
Comment from Hotel Management
Jan 27, 2017 by Nicolai, Hotel Management
Bonjour Jeni, Thank you for choosing Sofitel Berlin Gendarmenmarkt. It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts. It would be great to welcome you again soon. Sincerely, Tina Senfter General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Melbourne, Australia

Nice Hotel

Posted Jan 9, 2017
Pros: Central to major tourist attractions. Quiet area and yet close to main train stations.
Cons: Cant think of anything
Location: We went the month of December. The Gendarmenmrkt market was beautiful.
We enjoyed our stay in Sofitel. Location wise, it is very close to several train stations.
Comment from Hotel Management
Jan 20, 2017 by Nicolai, Hotel Management
Bonjour rhush47, thank you for your great feedback of your stay at Sofitel Berlin Gendarmenmarkt. Hope to see you back soon. Sincerely, Tina Senfter, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol UK

Superb hotel in excellent position

Posted Dec 20, 2016
Had a magical stay in a beautiful location . We were there for Christmas markets and there was a fabulous one opposite the hotel.
Comment from Hotel Management
Dec 26, 2016 by Nicolai, Hotel Management
Bonjour Marion, thank you very much for this great review. Sincerely, Tina Senfter, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, oposit a Christmas market.

Posted Dec 18, 2016
No kettle in the room! Room way always hot Staff were incredibly helpful and very kind Rooms were small The hotel overall was very clean and beautifully kept.
Comment from Hotel Management
Dec 20, 2016 by Nicolai, Hotel Management
Dear guest, thank you for your rating. Thank you also for the good feedback of our staff and location. Kettles are in all luxury rooms and bigger categories. Otherwise you just need to ask and we bring you one upstairs. Sincerely, Tina Senfter, General Manager
4 out of 5
by A verified traveler from London

Not what I expect of a Sofitel

Posted Dec 11, 2016
Cons: See above.
Location: Good location
The hotel is generally quite good, but there were several niggly things you wouldnt expect to find in a hotel of Sofitel standards, such as the room being too warm and being advised by hotel staff to open a window as in winter the air - conditioning doesnt work, poorly distributed lighting so that the only place where you can open your suitcase is so dark we had to use the flashlight from our phone to find our clothes, the toilet flush 'button' that 50% of the time you have to pull back to stop the water from continuing to run into the bowl, no tea/coffee making facility in the room, the bathroom door that is spring loaded so that it is fully open or fully shut - which is difficult to explain why, but it takes extra work to get in and out of the bathroom
Comment from Hotel Management
Dec 15, 2016 by Nicolai, Hotel Management
Bonjour HT, thank you for taking the time to comment on our hotel. Thank you for the useful tips regarding the bath room. Merry Christmas, Sincerely, Tina Senfter, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bedfordshire, England

Great hotel in city centre

Posted Dec 1, 2016
Pros: Its location, immediately opposite Berlin's loveliest square, the Gendarmenmarkt
Location: Gendarmenmarkt is opposite + city bus tour, Unter den Linden is at the end of the street, Brandenburger Tor and Alexander Platz are short walks away
Stayed for three nights, visiting the Christmas markets, the German History museum and many of the sights. Our room on the second floor overlooked the traffic light controlled Franzoesicher Strasse/Charlotten Strasse junction and could be noisy if the windows are open. The air conditioning fan rattled a bit but not enough to disturb sleep.
Comment from Hotel Management
Dec 2, 2016 by Nicolai, Hotel Management
Bonjour Robin, Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We hope to see you again on your next visit to Berlin. Sincerely, Tina Senfter General Manager
4 out of 5
by A verified traveler from US

Posted Nov 21, 2016
Thay switch my room with my friend,So all my addresse and visa details under my friend name and vice versa . And we spoke with the reception two times to swich the rooms info and thay don't do it until my last day.
Comment from Hotel Management
Nov 26, 2016 by Nicolai, Hotel Management
Bonjour Hamad, thank you for 4 points out of 5 and sorry about the inconvenience you had during your stay. Best regards, Tina Senfter General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Great hotel in the center!

Posted Oct 9, 2016
The hotel is located near the center. Clean rooms and very modern. Recommend this hotel if you don't care about the room space and just want to be in a clean hotel/room located in the city center.
Comment from Hotel Management
Oct 10, 2016 by Nicolai, Hotel Management
Bonjour Anastasia, Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We hope to see you again on your next visit to Berlin. Sincerely, Tina Senfter General Manager
3 out of 5
by A verified traveler from australia

Berlin visit

Posted Sep 14, 2016
Pros: Location
Cons: Coffee and tea making facilities in room, and an ironing board.
Location: Brandenburg gate, Tiergarten, etc
I had been travelling in Norway and chose this hotel because it appeared central and had reasonable reviews. I checked in and it was an efficient process, a little lacking in personal approach, but I guess that is how the Germans can be. The room was small, but I expected that. The aircon was noisy, but efficient. There are no tea or coffee making facilities unlike the hotels I stayed at in Norway. In one I even had my own nespresso machine with pods. So a little disapponted. No ironing board or iron in the room, but I guess there are facilities somewhere. Checkout was a different experience as the young lady was friendly and chatty. The local area is central, walking distance to shops, transport and various attractions. Not a Bad hotel, just felt they could work in the minor things a little.
Comment from Hotel Management
Sep 16, 2016 by Nicolai, Hotel Management
Bonjour Mike, thank your for your review. We do provide Nespresso Machines in all Luxury rooms, Junior Suite, Prestige Suites and Opera Suite and on request. The same with the ironing board and iron, we always bring them on request. Sorry for not making this clear to you. Thank you for staying with us and hope to see you back. Best regards, Tina Senfter General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good price a little disapointed

Posted Jul 25, 2016
Everything was great until the spyder showed up and the staff couldnt do anything about it.
Comment from Hotel Management
Aug 10, 2016 by Nicolai, Hotel Management
Bonjour, thank you for your comment. Unfortunately you told us about the spider on check out so there was no possibility for our staff to react. We still hope you enjoyed your stay. Sincerely, Tina Senfter General Manager