Expedia Verified Review
5 / 5 Excellent
The property overall was clean and comfortable. This stay was amid the “4th wave” of COVID so we understood that some amenities were unavailable.
We appreciated the coffee and coffee maker; however there was only coffee fir one person in the room.
We stayed on a weekday though arrived in the evening. There were large bags of trash in the halls that seemed to have been collected by housekeeping but not brought to a dumpster.
On check in the clerk verified there were 3 in our suite. Our room was a building away from the check in desk and we found no bed linens or pillows for the pull out couch requiring that I walk back to the reservation desk and wait in line to get the linens. The clerk blamed it on COVID. I later found there were only 2 sets of towels in the room as well. This was annoying and inconvenient. Having driven 8 hours that day we were exhausted.
I understand if they wish to limit linens “exposure”; but if the clerk is aware there are to be 3 in the room they should have a bundle of bed linens, pillows and towels ready to give out at check in.
Sonesta ES Suites Allentown Bethlehem
A verified traveler stayed at Sonesta ES Suites Allentown Bethlehem
Posted 4 days ago