Posted Jan 10, 2017 on Hotels
We came to the area to visit family and unfortunately due to Icy road conditions that weekend, everything was closed in the area. So we spent more time in the hotel than we normally would have. There was also a huge group with an event there on Friday and Saturday so the hotel seemed extra crowded in the breakfast and bar area both those days. That being said, all the hotel staff was very nice and tried to accommodate all needs of the guests. It was nice being able to get breakfast, which is plentiful and diverse along with getting an evening meal there as well, since most restaurants were closed.
Our only real compliant was that our room was not cleaned for several of the days over that weekend. I don't know if it was due to the high volume of guests or maybe short staff due to employees not being able to get to work due to the road conditions, but we had to raid some cleaning carts just to get fresh towels etc.
We have stayed here before and did not have this issue and we will stay here again when we come, I think this was an exceptional situation.
The free Managers reception every night is a plus as well!