I specifically had on my reservation a pool room view which I booked months in advance and even corresponded with the “resort.”. The manager said they could not accommodate me, there would be no compensation AND said that if I left, I would not get a refund! Outside of my room was disgusting with a dirty stain. my bathtub had a big dirty ring on the base of the tub and they said it was a stain, they ran out of wash cloths so I had none, the towels were dingy and frayed, the hotel food was HORRIBLE, even the bartender couldn’t identify their version on crab and dumplings which took over an hour to get. The pool was nice, but when I asked about how often it was tested on a daily basis, no one had an answer! If you are from the US, NYC, this is NOT a resort. One step from glamping to me. The breakfast was okay, but there were bugs all over the pineapples and a few guests like myself were horrified. I also had to fight off the birds who were like vultures looking for food at your table. I would NEVER return here, AND I left early because I had had enough. College kids, ok, but not discriminating adults!