Stay away from this place! It is truly horrible!
Posted Nov 10, 2016
I booked a Premier 1-bedroom suite as it had a foldout couch so my friend and i could have separate beds and space. The website advertises free bike use for guests of these suites. But at checkin the staff said there were no folding couches in the suites and no bikes. I was irritated, so someone came out and said that indeed there were 2 such rooms. We checked in. The room was tired--scuffed furniture, blistered wallpaper, a bit seedy...Not like the swanky photos on the website. No water glasses in the bathrooms but in the main closet (weird!) so every time you try and hang coats the glasses get knocked over. One teensy bar of soap is for both the sink and shower, and there was only one pair of slippers, which were a necessity on the filthy carpets.
At bedtime we open the couch to find a thin, stained mattress. No bedding or pillows provided despite requests. My friend slept fully clothed that night to avoid coming in contact with the bare matress.The next morning I blew my stack and was heaped with apologies. I demanded to speak to the manager but no one showed. Late the 2nd night we returned to the room and still no bedding. I was apoplectic and finally got blankets! At checkout I was asked if we had a pleasant stay. I stated my displeasure. A manager finally appeared and refunded us 1 night and bike rentals we procured elsewhere. He admitted the hotel is suffering growing pains. There are many fine hotels in Boston. Skip this one until these folks finish growing up.