Ratings based on 137 Verified Reviews

3.0 out of 5
55% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Not even worth a half star

Posted May 15, 2017
Pros: free parking (sarcasm)
Just to preface the kind of family we are: our requirements are always that the hotel be clean, comfortable, and reliable, which this place WAS NOT. All the notes I took on how horrible it was: - imagine my surprise when I sat on the toilet AND IT MOVED BENEATH ME - the floor was broken - there was no sink to wash your hands in the washroom - microwave plate and coffee maker did not work - dirty towels AND WET TOWELS hanging behind the door - bed linen was dirty - they gave us a smoking room when we booked a non-smoking room, and double requested non-smoking in the notes for health reasons - the heater was noisy so got barely any sleep - the rooms smelled disgusting and pungent - the curtains were dirty and smelled awful - of the chairs in the room, ONE WAS WET when I sat on it, the other with dirty stains - the blanket was ripped, the carpet was ripped - one of the lights wasn't working - for breakfast: there were slices of bread, cereal, no jam, there was jelly, no butter, some type of spread, machine juice (with a sign that said 'dont fill bottles or jugs') - rude staff - wifi was crappppp and disconnected every other second Thank heavens I only booked it for 1 night. Of the serious discomfort this place was, I considered going to sleep in my car but made it through the night and checked out first thing in the morning. I visit this area every other weekend and book hotels here, but I certainly will NEVER stay here again.
Comment from Hotel Management
May 17, 2017 by P Rush Executive Director, Hotel Management
Apologies for inconvenience of your stay. I am glad your brought this items to our attention. We will certainly discuss with both housekeeping and maintenance as well as the professionalism of our front desk staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Friendly Staff

Posted Apr 29, 2017
Pros: Location
Cons: Hole in bathroom door
Location: Fast food places and other restaurants, gas station, shopping mall
Easy check in, Friendly and knowledgeable staff, Room was comfortable and clean.
Comment from Hotel Management
Apr 30, 2017 by P Rush Executive Director, Hotel Management
Sandie it is good to hear that our staff was kind and helpful and that you enjoyed your stay in the area. We are working on upgrading our property to ensure that our guest have a quality stay. We look forward to seeing you again.
2 out of 5
by A verified traveler

Posted Mar 14, 2017
Overnight . Check in okay. Breakfast ok Bed ok room ok location not good.
Comment from Hotel Management
Apr 26, 2017 by P Rush Executive Director, Hotel Management
Thank you for staying with us - we are glad to have we as we continue to strive to improve our guest improvement.
5 out of 5
by Dortha

Awesome stay.

Posted Jan 24, 2017 on Hotels
My visit to the area was due to terminal illnesses of two family members. The first staff member I met at Super 8 was a young lady named Sarah. She was so kind, helpful and welcoming; making us feel right at home. The other staff were great as well. As additional members of my family came and went, everyone was went above and beyond to assist us during this difficult time. I would definitely stay there again and recommend this Super 8 to others as well. THANK YOU SO MUCH to the staff at Super 8 in Bridgeport, WV.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dortha, we are so happy that we were able to make you feel welcome. Thank you for the kind words and should you ever be in the area again, please stop by to see us. Thank you,
1 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Room keys did not work due to problem with system, given another room that was smokey although I made it clear we did not want a smoking room, someone's underwear still hanging in the bathroom after room had been cleaned, bags of trash left in the stairwell that must not have made it to the dumpster, general condition of the place a little shabby, Looked like maybe a place for the construction workers. For the price of $111 I think we could have done better. I would not return to this particular Super 8 again and would not recommend it.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Apologies for the many issues you faced during your stay. These issues have been addressed with staff to ensure that they do no occur again. Feedback is always deeply appreciated.
3 out of 5
by A verified traveler

Posted Oct 2, 2016 on Hotels
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for your stay. If there is anything that we can do to make your stay more pleasant, do not hesitate to let us know.
1 out of 5
by Sally from Grafton WV

Awful getaway

Posted Aug 1, 2016 on Hotels
Will never go back to this hotel. Will never refer this place to anyone.When we started this getaway we thought we might make it 3 nights instead of just 1,after seeing the condition of the room we decided to just go home.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Sally, so sorry that you did not find out hotel to your satisfaction. Our goal is to have happy guest. We do have a "no locals" policy since Grafton is so close, but I do apologize for any inconvenience with your stay. We have discussed it with staff to ensure it does not happen again. Have a Super Day
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice pet friendly room for the night

Posted Jul 29, 2016
I was passing through the area with my dog and needed a room for one night. I was very pleased with the condition of the room and all the amenities it had. It's very close to a large mall and places to eat and, of course, the highway.
Comment from Hotel Management
Aug 23, 2016 by PRush Executive Director, Hotel Management
So glad that you enjoyed your stay with us; we hope to see you again soon!
1 out of 5
by A verified traveler

The entire wv experience was a TOTAL JOKE.

Posted Jun 29, 2016
Ppl were rude, roads in need of repair(badly) now I know why they call this the poorest state in the union. I've even heard stories of how the politicians are just as crooked as the crooks. Can anything be done for those poor ppl???(no pun intended)
Comment from Hotel Management
Jul 4, 2016 by Executive Director, Hotel Management
Sorry you had a poor experience while in the State of WV. We are very proud of our State. I hope you have time to visit the state again and get to know some of the people. Happy 4th of July
2 out of 5
by A verified traveler from Ontario, Canada

Tired-looking hotel.

Posted Apr 16, 2016
Pros: It was cheap, and it is conveniently close to the highway.
Cons: The manager needs to take a walk around the hotel as if he or she is a guest seeing it for the first time. The bathroom in our room needs updating.
Location: We arrived in time to go out for dinner, and it is close to a good restaurant. We left early in the morning so didn't explore things to do nearby.
The previous night we stayed at a delightful Super 8, so we couldn't help but compare it. At this one there was an abandoned truck parked outside our room, with a flat tire and seats held together with duct tape, which wasn't a good introduction to our stay. The toilet was small and low, and the bowl was very discolored inside. The bathroom tiles didn't quite meet the bath tub so there was a nasty looking gap.
Comment from Hotel Management
Jun 6, 2016 by Executive Director, Hotel Management
Apologies for our establishment being less than adequate; we are under refurbishment and there are rooms in midst of repair. Should you stay at our property again , please do not hesitate to let the staff know about issues that you have so they can be fixed.