Caguas Chalets

"Amazing service !"

"Many available activities and foods "

"Nice and friendly and thats its in the airport "

"The service was impeccable from concierge to the wait staff to the pool staff. Daily housekeeping way great! The hotel is in a great location to visit attractions, for dining, and picking up some necessities. We only tried Tacos and Tequila and Ola for onsite dining, but both were excellent! We had a wonderful stay and plan to return in the future!"

"Great !"

"The room was excellent- roomy, comfortable and beautifully decorated. We just had one problem with checking in. We arrived very early and were told we could stow our luggage and they would contact us when the room was ready. At 3:30 we checked to see if the room was ready yet but it was not. At 4:39 we returned to see many others checking in. We had to wait in line and the young lady that then checked us in (the same person that earlier said the room was not ready) checked us in. We were upset for the delay but she just asked if anyone had texted us. We said no- she looked at the computer and found the wrong number had been entered. Despite us being upset by all this she never apologized or acknowledged our frustrations. Instead she just kept talking at us - ignoring any concerns we expressed which just made us more frustrated. A little understanding or compassion would have gone a long way. "

"Wonderful, good service, nice people!!"

"Great staff"

"The property was in a great location. Pool areas was always clean and plenty of staff available for assistance. Staff is very friendly and helpful. The property was well maintained, restrooms always clean."