“Found a live roach in my room which I killed. I told the front desk agent she never apologized just said they would see if they could change rooms. After the earthquake no communication was given. I had to argue to switch rooms because they said they only had clean rooms for guests coming to the hitel. After some arguing they told me to wait until after 3pm. Sent me to lunch only to find out that they were only willing to comp my food not my drinks and thats after i asked the waiter. No……
