Book Callow End Bed & Breakfast

"Good breakfast staff excellent "

"Where do I start! We stayed here 4 years ago and it was marvellous.it was thriving ,busy, Bustling . This time when we arrived we was told check in your car else you’ll get a fine ( great fair enough.) Then sign in and il take a card off you just in case your room gets trashed! Wow! We’re in our 60’s definitely not rock stars, id rather watch telly than chuck it out of the window! The chap then said it’s so busy here because of the bank holiday ( Monday) that the dining room may not have space / to book in as soon as possible! We didn’t want to dine in as we went into the town anyway. Breakfast was 7-9 again because it was busy . Room was comfortable and clean but tired! Creaky floor boards . Went down to breakfast at 8am not a soul to be seen. There was a list of how many rooms booked for breakfast. They were so busy yeah. 5! 3 had already been and gone! We waited a good 5 minutes before we even saw anyone. Then we had breakfast which was nice but instead of buffet it was given to us plated . On leaving an hour later.took cards back to reception. Not a word . We won’t be back again! Travel lodge cheaper £ 97 I didn’t expect the world but much better than what we got"

"Lovely staff very welcoming. Decent size pool. Very dog friendly. Pleasant surroundings."

"There is a bar at the hotel that blasts music till really late at night. If u r looking for a quiet rest this is not the hotel for you. "

"There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb."

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."

"Lovely room - a bit too warm at times. Great location and staff were helpful n"

"Good location, no bar or restaurant but within walking distance of town Very quiet and a good breakfast, free parking available"