Embassy Suites Charleston

Photo gallery for Embassy Suites Charleston

Primary image
Outdoor pool
Hypo-allergenic bedding, desk, iron/ironing board
32-inch LCD TV with cable channels, video-game console, pay movies
32-inch LCD TV with cable channels, video-game console, pay movies

Overview of Embassy Suites Charleston

Embassy Suites Charleston

3.5 star property

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
300 Court St, Charleston, WV, 25301

Explore the area

  • Popular LocationCharleston Town Center2 min walk
  • Popular LocationCharleston Coliseum & Convention Center7 min walk
  • Popular LocationAppalachian Power Park15 min walk
  • AirportCharleston, WV (CRW-Yeager)7 min drive

Choose dates to view prices

About this area

Charleston

Located in Charleston, Embassy Suites Charleston is in the city center and near the airport. The area's natural beauty can be seen at Haddad Riverfront Park and Elk River, while Avampato Discovery Museum and Clay Center for the Arts and Sciences are cultural highlights.

What's nearby

  • Charleston Town Center - 2 min walk
  • Charleston Coliseum & Convention Center - 7 min walk
  • Haddad Riverfront Park - 8 min walk
  • Avampato Discovery Museum - 9 min walk
  • Appalachian Power Park - 15 min walk

Getting around

  • Charleston Station - 2 min drive
  • Charleston, WV (CRW-Yeager) - 7 min drive

About this property

Embassy Suites Charleston

3.5-star hotel, walk to Charleston Coliseum & Convention Center
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, self parking, and a business center are onsite. Housekeeping is available once per stay.
Embassy Suites Charleston offers 253 air-conditioned accommodations with video-game consoles and coffee/tea makers. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15.00 per night)
  • Wheelchair-accessible parking and van parking available
  • Offsite parking available (USD 15.00 per night)
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 11:00 PM

Food and drink

  • Free continental breakfast available daily
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Airport shuttle fee: USD 5.00 per person (one-way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 10 years old)
  • Self parking fee: USD 15.00 per night
  • Nearby parking fee: USD 15.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Charleston Embassy Suites
Embassy Suites Charleston
Embassy Suites Hotel Charleston
Embassy Suites Historic Charleston Hotel Charleston
Embassy Suites Charleston Hotel
Embassy Suites Charleston Hotel
Embassy Suites Charleston Charleston
Embassy Suites Charleston Hotel Charleston

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 521 out of 969 reviews
5 - Excellent 54%
Rating 4 - Good. 253 out of 969 reviews
4 - Good 26%
Rating 3 - Okay. 110 out of 969 reviews
3 - Okay 11%
Rating 2 - Poor. 55 out of 969 reviews
2 - Poor 6%
Rating 1 - Terrible. 30 out of 969 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our room was not ready at check in, they kept telling us 20 more minutes for them to clean the room. When we finally got in the room at 6 (check in is at 4) the room was nasty. There was mold all over the window and shower. There was what look like blood on the shower wall. A spider web above our bed that has been there for a while. The pool has lots of chlorine, you can smell it as soon as you open the door to get to the hallway where the pool and gym are. They don't treat expedia or third party customers the same as they treat those that book directly with them. They over booked and had to turn people away according to a staff member on the elevator. They don't seem to hold your room if you book third-party. If we knew that we wouldn't of went to cabelas and walmart before checking in. We would of checked in early before the allowed check in time.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve had a wonderful stay, very clean wonderful staff
Stayed 1 night in Jun 2022

3/5 Okay

Traveled with family and small children
Liked: Amenities
The shower grout was stained with dark mildew. Staff refused my request for twenty minute late checkout (11:20) in order to facilitate getting family to church before returning to property to check out stating that the hotel was full that night and cleaners needed access to all rooms right away to prepare them for next evening’s guest. Separate parking fee of $15.
Stayed 1 night in Jun 2022

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities
Quiet and clean
Stayed 1 night in Jun 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was overall an enjoyable one. The location is great and the staff were very friendly and helpful. The parking is s little annoying because of how long the ealk is from the garage. The common area is beautiful, and very clean and kept. And of course, the breakfasr was outstanding. The rooms could use a little touch up. There was chipped paint, rust, and that sort of thing. Not a deal breaker. We did find 3 bugs on the walls crawling around. The room were suprosingly misty, and very difficult to cool off. It was actually humid in there, and a little uncomfortable, but not the end of the world. We would stay here again when passing through. The location was perfect for our needs and right nextdoor to an outback steakhouse.
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always love to stay at Embassy Suites whenever we have an event going on in Charleston. Great place to stay!
Stayed 1 night in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food and drink
Stayed 1 night in May 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
Felt like this hotel is the hub of the city. We enjoyed our stay. Everyone we encountered was great
Stayed 1 night in May 2022

3/5 Okay

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Bathroom needs major maintenance. Shower door and hooks are falling apart. Service was overall pretty good. My last day, I requested some bags. The gentleman said he would come up right away. Called 20 minutes later, he said he was coming. He never came. A little unusual in a hotel with a Hilton backing for him to literally never come. Maybe they were busy or short staffed? I had a couple other really good service experiences so I won’t lose sleep over that one.
Stayed 2 nights in May 2022