Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Photo gallery for Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Primary image
Indoor pool
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Overview of Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

2.5 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Social distancing
Map
107 Alex Ln, Charleston, WV, 25304

Explore the area

  • AirportCharleston, WV (CRW-Yeager)11 min drive
  • Popular LocationHawks Nest State Park55 min drive
  • Popular LocationNew River Gorge Bridge62 min drive
  • Popular LocationNew River Gorge National Park and Preserve72 min drive

Choose dates to view prices

About this area

Charleston

Located in Charleston, Holiday Inn Express Charleston-Kanawha City, an IHG Hotel is in the business district and near the airport. West Virginia State Museum and Clay Center for the Arts and Sciences are cultural highlights, and travelers looking to shop may want to visit Charleston Town Center and Southridge Center. Looking to enjoy an event or a game while in town? See what's going on at Appalachian Power Park.

What's nearby

  • Cabin Creek Quilts - 6 min drive
  • West Virginia State Museum - 9 min drive
  • Hawks Nest State Park - 55 min drive
  • New River Gorge Bridge - 62 min drive
  • New River Gorge National Park and Preserve - 72 min drive

Getting around

  • Charleston Station - 14 min drive
  • Charleston, WV (CRW-Yeager) - 11 min drive

About this property

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Suburban hotel with free breakfast and fitness center
An indoor pool, a fitness center, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Charleston-Kanawha City, an IHG Hotel offers 67 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers.

This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM–9:00 AM

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 5 AM to 11 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Charleston South
Holiday Inn Express Hotel Charleston South
Holiday Inn Express Charleston South Hotel
Holiday Inn Express Charleston-Kanawha City Hotel
Charleston Holiday Inn
Holiday Inn Charleston
Holiday Inn Express Charleston (Us 17 & i-526) Hotel Charleston
Holiday Inn Express Charleston (Us 17 And i-526)

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 171 out of 442 reviews
5 - Excellent 39%
Rating 4 - Good. 137 out of 442 reviews
4 - Good 31%
Rating 3 - Okay. 80 out of 442 reviews
3 - Okay 18%
Rating 2 - Poor. 37 out of 442 reviews
2 - Poor 8%
Rating 1 - Terrible. 17 out of 442 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3.6/5

Eco-friendliness

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly and courteous. We had a handicap accessible room which had a walk/roll in shower for our disabled family member who was traveling with us. Rooms looked a bit worn, and beds were very uncomfortable--like sleeping on boards! Good selection of restaurants nearby though.
Stayed 1 night in Jun 2022

2/5 Poor

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
For a family of 5, they only had 2 towels. The staff was nice but didn’t have any extra sheets for pullout and towels.
Stayed 1 night in May 2022

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, this was not a good experience. Would definitely not recommend this hotel.
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Enjoyed the breakfast. Especially the new pancake maker. We definitely will stay here again.
Stayed 1 night in Apr 2022

3/5 Okay

Traveled with family and small children
Disliked: Cleanliness
Got there to check in and there was a sign on the desk saying "desk clerk is currently helping another guest and will return in a few minutes". I waited 15 minutes before the lone worker came out of an elevator with a vacuum (I assumed she had been cleaning a room) she apologized for the wait, by this time there were three other people waiting to check in behind me. She said she was the only person working that night and she was trying to take care of everything. she seemed very frazzled and I felt bad for her. We checked in and took our four children to the pool. While we were in the pool someone threw up on the landing around the pool and left, this was at 9:30pm the pool closes at 11pm. We put a chair over the spot and went to the desk to let the lone worker know. She again stated that she was the only one working that night and that it would be a while until she could get down there. The chair was still over the puke the next morning when we went down to see about breakfast. Not only was this whole situation disgusting but I was genuinely concerned for the safety of the one lone worker in the building especially because she kept making it adamantly clear that she was the only one working. Will not stay at this establishment again. i booked two rooms and paid over $300, I shouldn't have had to wait and then stare at puke for hours.
Stayed 1 night in Apr 2022

4/5 Good

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our room was very nice however the breakfast area was unclean. There were no cups out for coffee. The only coffee creamer was hazelnut. There was no milk for the kiddos. We went elsewhere for breakfast and coffee.
Stayed 1 night in Apr 2022

1/5 Terrible

Traveled with family
Disliked: Property conditions & facilities
Our stay started with Expedia not transferring the right amount of money. The toilet in the room had a slow leak so would periodically flush. We got a good reference for dinner. There was no regular creamer for coffee in the morning. Supply chain problems??? Go to the grocery store!.
Stayed 1 night in Mar 2022

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The employees were great! The guests were very loud above us. The accommodations were what we were looking for.
Stayed 1 night in Feb 2022

2/5 Poor

Liked: Staff & service
Ok for a quick stop
The staff was very and the hotel is very convenient off the road and close to restaurants. Unfortunately, the building and rooms were in need of renovations. Bathroom light didn’t work. Paper thin walls so we got to listen to the room upstairs pacing half the night and a large family loudly packing up early. Not at all what I have experienced at other Holiday Inn Express locations. For us, this was a quick “passing through” stop. So we only needed a bed and a meal.
Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family
Liked: Staff & service
Not bad for the price, convenient location for my purposes.
Stayed 2 nights in Feb 2022