Ratings based on 690 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Room not ready

Posted Aug 22, 2015
Room wasn't ready at check-in. Unfriendly staff and wouldn't answer calls to the front desk.
1 out of 5
by A verified traveler from Charleston SC

Posted Aug 17, 2015
Cleaning staff was extremely rude. Blocked the only slow elevator talking in front of the open door. When I asked to get on the cleaning supervisor said I could take the stairs. I told her no I'm on vacation you can take the stairs! UGH rude!!There was a lot of trash under the beds and behind dresser. Someone pooped in the pool so we weren't able to use it. Very outdated decor. The only good thing was the weekend manager Josh.
4 out of 5
Recommended
for Everyone
by A verified traveler

beachfront hotel

Posted Aug 5, 2015
Pros: beach was right outside the door
close to beach; breakfast was good; beds were comfortable; hotel staff was friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
Pros: could walk to beach
Cons: answering front desk phone, better supervision of housekeepers and maintenance staff. Speak to guest when you pass in halls or enter lobby.
Positive note: beachfront. Not well maintained, staff unfriendly, housekeeping poor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome location

Posted Jul 28, 2015
Pros: The staff and location.
Cons: We were not able to get a room with a balcony because we booked through expedia. I thought that was unfair and we should have been warned about this.
Location: beach, pool, a few small shops and dinner at banana cabana. The IOP is small but there is plenty more to do on other islands or downtown Charleston
Many beach hotels have a little wear and tear and could use some updating and so does the Palms but the location and staff were awesome! The pool was in great shape and towels were readily available. The breakfast buffet was really good and full. I would absolutely stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

nice location

Posted Jul 27, 2015
Pros: Room was nice with an excellent view
Cons: Maid service
The location on the beach was nice. Maid service left something to be desired. Three days stay and I had to go get toilet paper twice and fresh bath towels. The staff was very accomodating when requested but, I shouldn't have to ask.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
Furnishings were dated. Room was too bright at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison Heights, VA

Nice Hotel, Great Staff

Posted Jul 25, 2015
Pros: location and staff
Location: right on the beach with great places to eat within walking distance. Quiet at night and a great family beach!
Our hotel room door lock shorted. The staff worked tirelessly to fix it, called in the electrical maintenance man and put us in an upgraded room for the rest of our stay. Outstanding!
1 out of 5
by A verified traveler

Dirty beachfront

Posted Jul 23, 2015
Pros: beachfront
Cons: everything
I would never stay here again.. it is dirty old, not renovated as advertised and over priced.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
The room was fairly clean. The ac unit was loud. No windows in our pricey room.