The property was in an industrial-commercial area, tucked back in between warehouses. This should have been my first warning about this property. We arrived and the check-in clerk informed us the water faucet was backwards, hot was cold and cold was hot. We couldn’t open the door to our room and the attendant informed us that some rooms door handles are backwards, if that didn’t work, we would have to go find her around the property (3 floors, all outdoor access rooms)... We booked a non-smoking room however it wreaked of smoke. The rooms directly above, below, to the left and right of us, all had smokers in them. We had to go buy room spray just to tolerate the room. We slept on top of the covers because the overall feel of the facility felt grungy and cringe-worthy. I happened to see cockroaches running on the walls outside the door. The others who were staying at this place looked to be living out of the hotel. The quality of this Extended Stay America, was the complete opposite of other ESA’s we’ve stayed at. This was by far disappointing and we plan to never stay with ESA in the future. I would not suggest this property to families or solo-traveling women. I felt very unsafe moving around this facility by myself.
