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This is not a flight people who only speak English should take. The staff were friendly, but barely spoke any English and had a hard time communicating. The in-flight entertainment was okay at best, few selections from the U.S. and my seat had to be reset. I don’t think my headphones ever worked.
Great experience Will fly again
The upgrade was too expensive, first they offered for $800, then change their mind and would only let it go for $1200, the bigger half of the business class sitting was empty anyways
Basic and cheap flight for short trip. You get what you pay for. Nothing special but a pleasant flight into China.
Accessing reservation on line to select seats a painful and puzzling process - altho it ultimately worked.
Everyone was very helpful and delightful. Good experience with this airline!
Free on board WiFi is great plus, Food was ok. The male flight attendants were not service oriented. For example, when snack service was served, I asked if there was an extra sandwich after service was finished. The attendant snarled there would be no extra - but, in the galley extras were there for anyone to take. The women flight attendants were nice.
They told me the bag limit was 20kg. I showed them that Expedia said 23kg. I had to decrease the wieght of my checked bag just a little.
The entertainment was spoiled by poor quality earphones .You should provide proper headphones like other airlines.
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