Dirty, flooded bathroom, terrible customer service
Posted Jun 25, 2016 on Hotels
We initially loved the space, which was quite spacious and modern, that we added another night to our three-night stay after arriving. But on our second morning, the bathroom sink, which had been draining slow since our arrival, refused to drain and the toilet wouldn't flush. The toilet wasn't clogged - the tank just wouldn't fill with water to flush. A guy came to fix it and in the process disgusting clogged sink water flooded the bathroom. We then called to have them clean. The housekeeper "cleaned" by taking used towels on the bathroom floor to wipe up the water. No soap, no mop. She then took other towels that the plumber had placed on the bathroom trash can back on the sink. No cleaning of the sink vanity, either, which had also been flooded with dirty water. We went to the office to complain and asked if there was something they could do to make up for the inconvenience, since we'd spent our morning trapped in the room since we couldn't access the bathroom to get ready to leave. The clerk was unconcerned, said "No, there is nothing." No apology even. If she couldn't discount the room, she could at least have offered a free bike rental or some coupons. At the very least apologized. We ended up canceling our last night there because if that's the way housekeepers "clean" rooms, then we didn't feel anything was clean at all! Also, I wouldn't recommend L'Escala itself to anyone coming from abroad.