Crystal Spring Vacations from $283

This is my fourth stay at this hotel. Usually my experience is OK, but many things went wrong. When I got to the room, water was running loudly. It was the toilet. The same issue happened last time I stayed, and I reported it. I removed the top lid—the chain was tangled that goes to the plunger that closes. It couldn’t close as the chain was too short. I untangled it, and fixed it. At 9:35 AM, housekeeping (a man) knocked on my door asking about me leaving. I had thought checkout was at 11, but a woman housekeeper stayed outside my door talking loudly on her cell. So I called the front desk at 10:05 and asked what time checkout is, and she said 11. I told her the housekeeper was outside my door in the hallway talking loudly on her cell for a half hour. She said, “It’s okay unless someone knocks on your door.” I told her someone knocked. She said they shouldn’t until after 11. I confirmed, and said they are talking loudly in the hallway. She said the housekeeper was probably cleaning the room across the hallway. I put the phone up for her to hear. She said she heard her and told me I could check out at 11. At 9 PM, I went to use the jacuzzi. It wouldn’t come on. I reported it when I checked out today (the room is $50 more with the jacuzzi), and the receptionist said, “Okay, thank you.” I’ll go back to Rodeway Inn: Nicer people, jacuzzi works, they offer a refund if something is off, and no one on a second floor, which kept me awake until midnight and woke me at 5:30 AM.

The drain was blocked in the shower, the person at the desk gave me Drano to pour down the drain, no maintenance staff on duty during the weekend. Drano did not fix the issue, stood in inches of water when showering.Only staying for two nights but still disappointing.

Parking garage was a tight fit, and elevator takes awhile but otherwise a great location and walkable area. Room was very clean, beautifully decorated, comfortable beds and great pillows. Not many probably appreciated the ice cream wallpaper in the bathroom but I did. Breakfast was not included but the restaurant has a nice variety of foods.

Front desk staff was great. Room was amazing and clean.

Clean room and the staff goes above and beyond.