Ratings based on 21 Verified Reviews

2.4 out of 5
33% of guests recommend
2.4 Room cleanliness
2.6 Service & staff
2.5 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Shailesh from Toronto Canada


Posted Jul 26, 2015 on Hotels
Beautiful sea view property, close to all restaurants.
Comment from Hotel Management
Dec 19, 2015 by Polat Thermal Hotel, Hotel Management
Dear guest, We thank you :) Sincerely
4 out of 5
by A verified traveler


Posted Jul 12, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by Polat Thermal Hotel, Hotel Management
Dear guest, We thank you :) See you, sincerely
2 out of 5
by A verified traveler from California

Shabby, a little creepy

Posted Jul 8, 2015
Pros: The indoor pool
Cons: Maintenance, pest control, restaurant food and staff.
Location: Location is convenient to Pamukkale
The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.
3 out of 5
by A verified traveler from california

Needs renovation

Posted Jun 25, 2015
Pros: The hot springs was awesome and the pool was great.
Cons: The room wiring is old, wires were coming out of the wall and it was dark and had poor air conditioning. It would be nice to have complementary water
Location: Pammukale and the hieroposlis is close.
Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.
1 out of 5
for Everyone
by A verified traveler

Ac not working in any room in May, tons of mosquit

Posted May 18, 2015
no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.
Comment from Hotel Management
May 25, 2015 by Marketing&Sales Specialist, Hotel Management
Dear Guest, First of all thank you for taking the time to share your experiences in Polat Thermal Hotel. Within the framework of Parker's quality, guest satisfaction is our goal maximizing level, taking shape in the light of the thought of you. Dear opinions, towards achieving the excellence in service, we provide a great motivator to. Pesticides have increased.You Polat Thermal Hotel in the near future we would like to appear great pleasure to welcome you again. Sincerely, Polat Thermal Hotel
2 out of 5
by Amanzeb from Dubai

Off season

Posted Jan 9, 2015 on Hotels
The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season
Comment from Hotel Management
Apr 11, 2015 by Polat Thermal Hotel, Hotel Management
Dear Sir/Madam, We are glad to receive a comment from you and we will consider all the comments we received to give a better service to our customers. In a regular basis we give training to our staffs. We apologize for our staffs. Yours sincerely, Polat Thermal Hotel
2 out of 5
by A verified traveler from San Francisco

Thank god there are beautiful things to see nearby

Posted Oct 4, 2014
Pros: Not much
Cons: Pretty much everything. From a service standpoint if they actually tried harder it would go a long way to making the experience better
Location: The Pammukale hot springs and the Hieropolis are amazing sites, not to be missed!
After a lot of research decided that this hotel was the best of a number of not so good options. Unfortunately that was probably right as the hotel (like many in the region) was not focused on food or service and caters to large bus (budget) tourist groups. When you check in you are immediately approached by English speaking (the only ones in the place?) older men who encourage you to have a massage. The massage was good but very expensive, especially considering the rest of the facilities. The rooms were were showing wear and tear and no one in the hotel seemed to speak anything but Turkish. We had difficulties making local travel arrangements due to this.
3 out of 5
for Everyone
by Jack from Planet Earth

Ok. Needs a few improvements.

Posted May 17, 2014
Rooms are comfortable and clean. Bathrooms need upgrading. Pools are nice and clean. Pretty well maintained hotel. Drink prices are absolutely ridiculous. 45 € for a 5€ bottle of wine. So don't drink before checking for the price. Paid 75€ three people. I think it was a bargain
1 out of 5
by jose from miami

The no star 5 star hotel

Posted Sep 28, 2013
Pros: The view as we left.
Cons: Everything!
Location: Dont know because staff was not responsine to tourists needs or interests.
The hotel disappoints at evvery level. There is only one restaurant with no menu service and terrible food. If not for the salad bar we would not have eaten anything. Breakfast consisted of instant coffee and eggs any way as long as it was an omlette. The room ac did not work. The staff was not helpful and we wasted our 2 days due to their lack of customer service.
3 out of 5
by A verified traveler from İstanbul

A little disappoinment

Posted Sep 10, 2016 on Hotels
I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.