“For a five star hotel it was disappointing. First the positives… the pool, and pool area was wonderful and spacious. The buffet breakfast was nice with plenty of choices. That’s where it ends. The check-in was terrible. The clerk didn’t even smile or offer us a welcome drink as other guests were given. Despite it being a VIP Expedia hotel we were not offered an upgrade. We asked for an early check in and we were denied. We asked for a late check out and again, they said no. And we……
“For a five star hotel it was disappointing. First the positives… the pool, and pool area was wonderful and spacious. The buffet breakfast was nice with plenty of choices. That’s where it ends. The check-in was terrible. The clerk didn’t even smile or offer us a welcome drink as other guests were given. Despite it being a VIP Expedia hotel we were not offered an upgrade. We asked for an early check in and we were denied. We asked for a late check out and again, they said no. And we……
eleni