银港水上乐园酒店

“The place is georgous, restaurants take cards! When staying here you should for at least a week to see all the sites.... Amazing place I plan to come back!”

“It was a nice place, not resort-ish at all, which we like, more of a homey feel. Waterpark was a big hit with my kids, worth the extra money per day. Staff was super friendly. Would def recommend!”

“This hotel is so good! The staff & service were great, the food was good as well, location near to the beach, nice & quiet area, I definitely coming back. ”

“We reserved the Royal Suites for our second day in teh Puerto Plata area. The first day we stayed at Casa Colonial and it was awsome! At Lifestyles from the begining even checking in was painful, there were a lot of people we had to wait to check in and then wait for the room to be ready. Once we got to the room we were very dissapointed it was not what is advertised in the pictures on the web site, in fact it was old, not kept up to date. Another issue is trying to make reservations to have……

“Clean room ”

“They had to call out the technician for the bathroom, but his demeanor was hurendious. Bad customer service in his part, some German man with no customer service skills. Guess he was mad to be called out for 5 minutes to our villa to use a plunger only. Well the bad experience came about when we checked out and all of a sudden, the surprise visit from hotel staff that we MUST pay for a clogged toilet or they will charge my credit card. Spoke to another German lady and as they put her to speak to……