1/5 Terrible
Emily
Jan 10, 2022
Disliked: Staff & service, property conditions & facilities
There was no heat in our room in January in MN. The room temperature dropped below what I assume was 60 degrees, and we had four kids sleeping in our room. We called in the middle of the night for a new room and their response was "The heat is going out in all of our rooms." They gave us a new room, but told us we had to be out of the first room promptly in the morning. It took us over an hour to switch rooms (which we got up at 7am to go back to our old room to pack and get our belongings). Maintenance opened the door at 7:30am in the first room, and we were transitioning things to the second room. We were there for a ski race, so we had a ton of stuff to pack and move. Our kids were sitting in the room wrapped in blankets in the beds because it was so cold as we packed. When I went down to talk to the manager about it, he accused me of using two rooms because our stuff was not moved by 7:30 am. It was ridiculous!!! It was so poorly managed and the whole experience at this hotel was lacking- as if we were inconveniencing them. I could go on, but not worth the trouble. I wouldn't recommend it.
Stayed 2 nights in Jan 2022